Comments

• I'm trying to reproduce this but I haven't been successful. Does adding a citation work in a new document? If it does, would you mind emailing your broken document to support@zot..org?

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 5, 2012
• http://www.zotero.org/support/firefox_beta_compatibility

  in ff10 beta 2 - zotero stopped working Comment by Simon January 5, 2012
• We'd need a debug ID from the branch XPI above to troubleshoot further.

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 4, 2012
• Can you generate a debug ID? Does the classic add citation dialog work?

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 4, 2012
• Do you have libnotify4 installed? It seems as though XULRunner 9 has a dependency on this. If not, install it with your favorite package manager (e.g., apt-get, Software Center, or Synaptic).

  in zotero standalone do nothing(report id: 2097056967) Comment by Simon January 3, 2012
• Can you send your document to support@zot...org?

  in "Zotero experienced an error updating your document." Comment by Simon January 3, 2012
• I've fixed the first issue. I'm not sure I understand the steps to reproduce for the second issue, but there's a good chance it's fixed as well.

  in 3.0b3.2 SA closing Zotero de-minimises minimised Firefox windows on Mac OS X, and other confusion Comment by Simon January 3, 2012
• Can you be more specific about what you mean by "it seems to have no connection to my Zotero database"? There's an error there, but it's not obvious what it is.

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 3, 2012
• That report ID looks like it's from Zotero 3.0b3, not the branch XPI. Did you restart Firefox after installing the branch XPI?

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 3, 2012
• Can you generate another report ID?

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 3, 2012
• Can you try installing the 3.0 branch XPI and see if it fixes your issue? If not, can you generate another report ID with it?

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 3, 2012
• Can you try generating a report ID after re-triggering the issue?

  in "Insert citation" popup not working properly in MS Word Comment by Simon January 3, 2012
• Do you have any other add-ins installed? This post suggests that disabling them might help.

  in Can't find toolbar in Word 2010 Comment by Simon January 3, 2012
• Python doesn't like the colons in your home directory (::ariana::). To get things to work, you'll have to rename your user account to get rid of them by following these instructions.

  in Word 2008 for Mac Integration Error Comment by Simon January 2, 2012
• I can't reproduce this on my Ubuntu test VM. The currently available tarball shows up as 3.0b3.2 for me, and I don't get a prompt to update. Auto-update should also work (and does for me), although it probably requires that your user account has wri…

  in Oddities with updating of Zotero standalone on Linux Comment by Simon January 2, 2012
• Command/control + down arrow, 3 x tab, space, return.

  in Indicate suppress author from keyboard in Word plugin for 3.0 Comment by Simon January 2, 2012
• I'm happy to give it a try. You can email the file to support@zot...org with whatever instructions you can provide. Another thought: is the issue more likely to happen the first time you add a citation after restarting Firefox?

  in 3.0b3.2 SA edit citation details mask appears to lose focus to insert citation dialogue Comment by Simon January 2, 2012
• Yeah, I don't see why that option would make a difference to anything. I made some changes for our next beta that may resolve whatever was happening, but since I was unable to reproduce it in the first place I'm not too confident.

  in 3.0b3.2 SA edit citation details mask appears to lose focus to insert citation dialogue Comment by Simon January 2, 2012
• Is PythonExt disabled? This is the most common cause of the error I see in your error report. If you're sure it's enabled, then this may be difficult to troubleshoot. Try generating generating real-time debug output for the entire process from start…

  in Word 2008 for Mac Integration Error Comment by Simon January 2, 2012
• jan.franko, that's a very different issue from the one discussed in this thread. Please keep in mind that, when you reply to a thread, most of the people have posted to that thread will receive email notifications. If you aren't sure if your post is…

  in Word plugin incompatible Comment by Simon December 31, 2011
• That was indeed the case. There was another issue causing that error to be thrown, which wasn't causing the hangs, but which I've fixed anyway. I've reverted the changes to the Google Scholar translator and also fixed recognizePDF.js so that this wo…

  in Problem in retrieving metadata Comment by Simon December 31, 2011
• donboyd5, do you have an "Add-ins" tab in the Word 2010 ribbon? If Zotero.dot shows up under add-ins, the Zotero buttons should really be there.

  in Word 2010 zotero plugin problems Comment by Simon December 31, 2011
• I fixed an issue that could cause the box to become unresponsive for a few seconds with large documents, but I can't reproduce any loss of focus. Are you sure that it's losing focus and not just pausing?

  in 3.0b3.2 SA edit citation details mask appears to lose focus to insert citation dialogue Comment by Simon December 31, 2011
• Fixed. Thanks.

  in 3.0b3.2 SA insert citation dialogue ‘forgets’ section numbers unless entered twice Comment by Simon December 31, 2011
• Fixed for the next release. Thanks.

  in 3.0b3.2 SA “page,” “section,” etc. fields appear twice Comment by Simon December 31, 2011
• I can't reproduce this. Is the installation failing? Can you provide an error report?

  in 3.0b3.2 SA tries to install OOo word processor plugin on every startup, even when already installed Comment by Simon December 31, 2011
• This should be fixed in Zotero 3.0b3.2, available now. Go to Help->Check for Updates to get it.

  in Word plugin incompatible Comment by Simon December 30, 2011
• Zotero 3.0b3 is compatible with Firefox 10. Zotero 2.1.10 isn't compatible with Firefox 10, and we don't plan to make it compatible, since we plan to release 3.0 final before Firefox 10.

  in Firefox 10 Beta Comment by Simon December 30, 2011
• I'll take a look, but my first thought is that tightening the detect code for Google Scholar may have broken something.

  in Problem in retrieving metadata Comment by Simon December 30, 2011
• Use the -no-remote switch. http://kb.mozillazine.org/Opening_a_new_instance_of_your_Mozilla_application_with_another_profile

  in Multiple Profiles in SA ? Comment by Simon December 29, 2011
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