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JBR: See http://forums.zotero.org/discussion/24019/. In particular, make sure you have the latest version of Word 2008 installed. If that doesn't help, I'll have to see if I can figure out what's causing this. (I can't reproduce it with Word 2008 on…
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That error report again indicates that Zotero.dot is missing from the install directory. If you've reinstalled Zotero Word for Windows integration and you haven't moved or deleted it, it seems likely that some antivirus or security software has. Mic…
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Try updating to the latest version of Word 2011 by selecting "Check for Updates" from the help menu in Word.
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What version of Word do you have?
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According to your report ID, the Zotero Word for Mac plugin doesn't appear to be installed in Firefox. Click the link there to install it.
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You don't say what operating system you're running on, but if you're running Linux, it might be this. In any case, upgrade Firefox; Firefox 11 does not receive security updates.
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Provide a report ID after re-triggering the error.
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If there's nothing in the install directory, it sounds like someone or something deleted Zotero.dot from the extension directory. Try reinstalling the extension from zotero.org, and then see if you can reinstall the add-in.
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Either your user account doesn't have permission to install the Word plugin, or security software is interfering. There are manual installation instructions at http://www.zotero.org/support/windows_word_plugin_manual_installation_instructions. If so…
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that's what I meant, yes - but you're right that doesn't get rid of the file link, though it probably should. When we didn't include the file info unless exporting the attachments, people complained. I'm not sure what this is supposed to look like…
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Firefox shouldn't need to be run in Windows XP compatibility mode, and I'm not sure there's any way we can make Zotero communicate with Word when it is. The Mozilla support forums may be able to help you get Firefox working without compatibility mod…
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It turns out the new MODS translator doesn't work with the current release version of Firefox, although it worked in the prerelease build where I was testing it. I've backed it out. Zotero should automatically pull the updated translator within 24 …
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If you have Zotero Standalone open, click "Update now" in the Zotero preferences. Then restart Chrome (or clear the cache and disable/re-enable the extension).
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Scrivener support is wrong. You can point them here: The used value of the property is this number multiplied by the element's font size.
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It looks like there are files in the translators directory in your Zotero data directory that your account doesn't have read access to, and at least one is corrupt. Try deleting the translators directory (but not the whole data directory!). Zotero w…
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I wouldn't expect this to work with Zotero 3.0.7, but it should work with Zotero 3.0.8. Generate a debug ID with the 3.0.8.
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Did you ensure that Firefox isn't running as administrator or in Windows XP compatibility mode as suggested by http://forums.zotero.org/discussion/12726/?
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Start here: http://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
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http://forums.zotero.org/discussion/24326/has-google-schol-modern-wiped-out-zs-translators
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This is now fixed. Zotero should automatically pull the updated translator within 24 hours. Alternatively, you can click the "Update now" button in the General pane of the Zotero preferences.
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This is now fixed. Zotero should automatically pull the updated translator within 24 hours. Alternatively, you can click the "Update now" button in the General pane of the` Zotero preferences.
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Your user account does not have permissions to install the add-in or security software is interfering. You can try following the instructions at http://www.zotero.org/support/windows_word_plugin_manual_installation_instructions.
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Zotero is telling you that the citation that it is highlighting (not the citation that you are inserting) no longer exists in Zotero, likely because you deleted it (or because you exported your library and then reimported it, which breaks links to w…
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Start here: http://www.zotero.org/support/word_processor_plugin_troubleshooting#communication_error_or_non-responsive_plugin_buttons If nothing there applies, try disabling your non-Zotero Firefox extensions.
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Start by updating to Firefox 14.
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It seems likely that or someone else accidentally removed the field codes from your document, either by explicitly telling Zotero to remove the field codes (you'd get an explicit warning before it does this), by opening it and saving it in a word pr…
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http://www.zotero.org/support/word_processor_plugin_troubleshooting#cannot_insert_citation_into_any_document_with_word_2011
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This should now be fixed. Zotero should automatically pull the updated translator within 24 hours. Alternatively, you can click the "Update now" button in the General pane of the` Zotero preferences, and then restart your browser.
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(3)(+0000002): Translate: Beginning translation with Optical Society of America (3)(+0000001): Translate: Unable to retrieve text for XPath: //meta[@name="citation_conference"]/@content (3)(+0000000): Translate: Unable to retrieve text for XPath: …
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Are you using a numbered citation style? If not, adding a citation shouldn't change every field's field code, and if it does, that's a bug. If so, making a change to your document that changes the citation numbers will label every field. We could di…