mjsilver
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I am not a developer so this may not be viable but would it be worth simply removing the save search option for a search conducted across 'All libraries'? May not be the optimal solution but at least it gives a search all function to those user…
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Thanks fcheslack that did the trick, the wrong username was being used different person to the tweeter
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I have a colleague with the same issue - I am posting as she cannot access her account. She reset the password and now gets the "invalid credentials provided" message when attempting to login, even though the password reset was confirmed succe…
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Outstanding service guys....thanks so much for your work.
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Thanks adamsmith for your help Yes I have reset the group and it does the same thing again. We have also created a new test account, synced for the first time and created the problem. So it does unfortunately look like a bug.
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Library A is a large library that I need to regularly copy items from into my own library. One reset isn't a problem at all, but it takes half and hour to do so if it occurs each time I copy something it is a problem. I have never had permissio…
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No I don't have permissions to add and edit items in Library A. Post the copy of the item from Library A to B what happens is a message comes up saying.... 'You no longer have write access to the Zotero group [Library A].......'. I have n…
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Thanks for the response and tips Dan. Those syncing changes sound like they will be valuable to us.
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Thanks for your quick help. Much appreciated.
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Hi Dan Was not syncing for a very long time but it just worked - I had tried restarting after a long period many times. Syncing has improved dramatically for us over the last couple of months so thankyou for the work at your end, has made…
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Like us, all the groups we know that have group libraries use them as a 'within organisation' tool as they cannot afford Endnote and Zotero meets their needs - they are environmental groups, public and NGOs. This means that like us, they always…
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Thanks for your responses guys. Yes it is a group library. It surprises me that there are not many other groups that want to have a single copy of an item in say a network drive or web storage. Is that what you are saying is rare? Is there…
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Hi adam Quite right and my apologies. I searched my emails and it was a recommendation of an IT advisor of ours. As stated above however, I did select the item and tried the link to file, however it is greyed out and inactive. Any thoughts…
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Hi Dan The link provided is to web-based storage. We use zumodrive which allows us to create a file path that looks like a network share. I believe I got the idea of linking to it using the URL field from a previous comment from one of the…
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file:///z:/zotero/Janzen 2006.pdf - a link to our web based storage.
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Thanks for the quick reply Dan. Double clicking worked but clicking the 'View online' button in the dropdown doesnt take me to the URL in the URL field. Instead for a paper it went to science direct. Cheers Mat
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Thanks - is working well now.
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Hi - Is there any other information we can provide to assist with diagnosis of this issue? Thanks Mat
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Very happy to report that the upgrade has worked. Thanks very much for your assistance. One of my collegues has a similar sized library and was having syncing issues late last week. If we see the 'stack space quota exhausted' error should he ta…
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Sorry Dan I didnt see the need to upgrade firefox as well. Doing that now and will try.
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Dan I have upgraded to 2.1b5 and tried to sync. I checked for errors and noticed what I believe is the same quota issue you mention above. Report ID: 421504761 Happy to wait to sync as long as it takes but I assume when this error is recei…
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Thanks very much Dan. Can I just confirm that if I have no data currently on my C drive (as I tried to restore from server earlier) that if I upgrade to 2.1 and do a standard sync it will not overwrite the server data? Probably a silly question…
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Report ID: 374045437 Thanks
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Thanks Dan Report ID - 942398155 for the attempted restore from server
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Hi I have attempted a 'restore from server' but no luck at this stage - I do have a large sized library as I am a member of many groups. Could someone please confirm for me what my best course of action is? Assistance would be greatly app…
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I tried unsuccessfully to sync for over 7 hours today. Would it be possible to provide an update on how the solution is progressing?
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Yes it is - thanks very much for the excellent service
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All good now following the update - thanks very much for the fantastic product.