erdoke
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Yes, I just corrected (deleted and re-added) several PDFs in the desktop app earlier this morning. Latest Zotero iOS as well as desktop betas. I mean the issue was present both before and after updating the app in TestFlight. Debugging was not activ…
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I forgot to mention that this server communication issue affects the Safari extension as well. Often “Loading collections” is stuck forever. I use a system wide DNS based filter (AdGuard), although its involvement sounds unlikely, given that PaperSh…
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I apologize for the delay, and I still haven’t been able to carry out the tests as suggested above. However, the problem might be communication related between the iOS Zotero app and the Zotero server. I regularly get API connection errors and this …
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@michalrentka Yes, sync works perfectly the other direction, i.e. when saving on the desktop (latest beta Zotero). I only have this problem when saving papers with the iOS app on my iPad. Also, not all items turn out to be missing when saved on the…
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@michalrentka Nothing with the mentioned file names was created on the WebDAV\Zotero See also screenshot in my previous comment.
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I manually fixed that problem soon after reporting, but have recorded several since: D766597084 VRFIX5QT is not created on the WebDAV in the Zotero folder. D346596513 J2GPZW7U is not created on the WebDAV in the Zotero folder. D380957402 4CEV4UHI…
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A potentially interesting addition. Not even a preloaded PDF from science.org can be saved to Zotero via the Safari extension on the iPad. The same grayed out Save to… button. I’m trying with this one now: https://www.science.org/doi/pdf/10.1126/sci…
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E.g. this article can be saved without any lag on the desktop -- Save to Zotero (Atypon journals) https://www.science.org/doi/10.1126/sciadv.abl8213 The iOS share extension just stops loading it and the Save to Zotero button remains grayed out for m…
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I can confirm this behavior, and it's applicable to ALL journal pages where the 'PDF' link leads to an online reader page and not directly to a PDF file. On top of ScienceDirect this is the outcome on Wiley, Science, etc. The Safari share extension …
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Interestingly, 7 items saved on the iPad synced just fine then I got another one unavailable on desktop. Debug ID: D1546840224 Zotero desktop file open error message screenshot: https://u.pcloud.link/publink/show?code=XZxbKAXZI0NE87sJrMVJ5zzjxFJ8a8R…
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The same paper can be saved via PubMed, although the PDF has to be added separately. Example: Zotero iPad saves via this link https://pubmed.ncbi.nlm.nih.gov/34837251/ But nothing happens via https://onlinelibrary.wiley.com/doi/10.1111/imr.13048 Con…
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I can confirm that this is an issue similar to what was reported for ScienceDirect, at least in the Zotero beta app for iOS. On e.g. this page https://onlinelibrary.wiley.com/doi/10.1111/imr.13045 saving stalls due to not being able to fetch the PDF…
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PCloud user here. I also had issues with file syncing after the server outage yesterday. The iOS app was somehow uploading files to the Zotero server while being set to WebDAV. I was only able to fix this by deleting and reinstalling the iOS app. In…
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Let me clarify. ‘Sending over’ the already loaded PDF works. Automatic PDF fetching when saving a paper via the share extension fails. Perhaps there’s some tweaking going on, but right now I can’t even save the article due to no progress in PDF fetc…
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No error messages following the first two syncs. Thanks for the update!
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It is somehow connected to WebDAV syncing, because after reinstall, the app reverted to the default Zotero server sync and the error message didn’t appear upon first sync. When switching to WebDAV, it reappeared again. Not urgent, because the app is…
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The problem persists even after deleting and reinstalling the iOS app. Sync is OK, but I keep getting the error message. Still only on the iPad, not on the phone (same iOS and Zotero versions).
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Saving PDF from ScienceDirect via the Safari share extension doesn’t work in the iOS beta app either.
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A bit off topic, but is there a way to make all attachments available offline by the iOS app? Or it’s in the works and all I a need is a little patience? Thanks
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Fixed that PDF by reattaching it to the entry and the sync error message keeps popping up on the iPad. Regardless, the new PDF downloads just fine, so I think it’s a Zotero server error message. No such problem on the phone (same iOS and Zotero beta…
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Perhaps it helps. I experienced the same behavior just a few minutes ago. It was triggered following an initiated debug option. If that’s not the context in which the problem occurs for @hurak then sorry for the false alarm.
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I get a “The WebDAB server did not accept the username and password you entered.” error message. Username and password are filled out by iOS automatically, and this combo for the WebDAB server works everywhere else. Perhaps the problem is that the /…
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I believe that the problem is somehow linked to the debugger itself. I deleted and reinstalled the iPad Zotero a couple of times due to this problem and just earlier today switching the debug option on and then off solved it.
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Thanks for the quick follow-up! It’s indeed working as usual now.
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I've been using PaperShip with Zotero for ~3,5 years now. I've had more issues with 3rd party WebDAV servers than with the iOS app itself. Until yesterday evening it had worked just fine and that means dozens of syncs daily. Minor issues were fixed …
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Interestingly, I can still use the PaperShip app to add & upload new papers, it just won’t sync back, therefore any newly added papers appear in the desktop app, but not in PaperShip. So it’s only downsync that appears faulty.
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Thanks for your reply. I haven’t redacted any instances of my key... Should I edit out the key in the OP? Sync stopped overnight without any update to the PaperShip app, so unless there was a timed change in it, a problem on the Zotero server side …
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I did (and do) have 2 PDFs open on the PC with the sync issue. The problem resolved itself while these were still open. However, those files were of course downloaded before initiating the full offline sync. I'm confident that there were no files op…
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Since all other functionality of Zotero appeared perfectly operational, I just kept adding studies during my daily literature review, then left the computer. After returning and waking it up from sleep mode, the error message was still there followi…
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Sure, here you go: D380403459 I just noticed a difference between the two setups. This PC with the sync issues runs Zotero v.5.0.72 while the other one without download issues runs v.5.0.73-beta1. It's unlikely that the beta fixed precisely such an …