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Debug ID is D869576151
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I used to be able to use the "add items by identifier" feature, but that no longer works with either the older version of Zotero stand-alone that I had (5.0.55?) or the newly updated one 5.0.81. I get the same message that shanedm cites above after…
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Update: I took my computer home and updated the translators from my home network. That appears to have fixed the problem. Syncing was working from both locations. It is only updates to both the translators and the main Zotero program that seem t…
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@dstillman : I wasn't totally clear on what you wanted me to do but in Zotero I enabled error logging, tried to update the translators, then clicked "update now" in the Advanced/General pane. That made the "update now" button display "error". I t…
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Done. The new Debug ID is D1660793334 after failing in the same way (no data for authors). The timestamp appears unchanged, and I reset translators in both Zotero and the Connector. Maybe there's a firewall or permissions issue that is preventing…
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@adomasven, I'm pretty sure that's what I did the first time but here goes again. BTW, does it matter which "submit" button is used? The Debug ID from "Submit Bug Report" is D26436213. This was generated after Zotero failed on that ScienceDirect …
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The URL is https://www.sciencedirect.com/science/article/pii/S0927024816301209?via=ihub Debug ID is D1659510632
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Another aspect of this issue that I just noticed is that Zotero went from not saving the author data to not saving any part of the record (same ScienceDirect link, after resetting translators, restarting Zotero). Clicking the connector still yields…
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I'm again having this same issue, this time for the following link: https://doi.org/10.1016/j.solmat.2016.05.019 Now, resetting/updating the translators in the connector plug-in does not fix the problem.
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Thanks Adam. After uninstalling and reinstalling the connector, rebooting, and resetting the translators, I can get data from that one ScienceDirect link to save now. I'm not sure which action fixed it however.
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I'm having a similar problem with Zotero 5.0.55, and an up-to-date Firefox with connector. Clicking "Save to Zotero" causes the following message to appear: "An error occurred saving with ScienceDirect. Attempting to save using Embedded Metadata in…
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I'm using Zotero 5.0.55 and Firefox, trying to save data from this link https://doi.org/10.1016/j.solener.2017.01.048
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Hi, I've had this same error started popping up when trying to save from ScienceDirect, which used to play just fine with Zotero. I don't see a resolution in any of the threads on this topic. Does anybody have any suggestions on how to fix this?