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@gschroeder Which word processor and which citation style are you using?
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Can you insert citations in a new document? Are citations failing to insert in footnotes? Try updating Zotero to 6.0.1 which is now out, it might fix the errors you see after the initial warning about OS update, which you can ignore.
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Could you submit a Report ID?
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Could you submit a Report ID?
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Open the Terminal app and paste sw_vers -productVersion into it and press Enter. Paste the result in a comment here. Otherwise you can just press OK in the error message and try again. Zotero will allow you to perform the Word operations, the mess…
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@SimonPek See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon
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Could you be more specific? Upload a screenshot showing the problem online and post it here. Describe in detail what you do, what you expect to happen and what happens.
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Which OS is this? Can you take a full screenshot of the whole program? Do you use an OS setting to increase font sizes in programs?
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Can you upload a screenshot somewhere and post a link here that shows the issue?
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Can you upload a screenshot somewhere and post a link here that shows the issue?
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We have seen this issue before but are unable to reproduce it ourselves. For some Chinese users the only workaround we have is to switch Word to English.
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Feed items are bold on Ubuntu Linux installs, so it's not a general linux styling issue. I imagine your setup is refusing to render bold fonts for some reason. You should check if bold fonts render in Firefox, and Firefox 68ESR (on which Zotero is b…
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We are working on a fix, but it's quite complicated. You can work around it by switching to Firefox for now. You will have to remove all the {Updating} links manually from your document.
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This URL is behind a university proxy. If you go there without being logged in you get a login prompt, which is what Zotero sees when trying to add the feed and why it's failing. Unless you have a feed that does not require authentication Zotero won…
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@HedgieLib Not an issue that I can reproduce. Please create a new thread and describe what you're doing and what you see happening. Try to reproduce the problem in a new document. Also submit a Report ID from Zotero Connector.
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Disabling automatic citation updates makes Zotero not update other citations in your document that may need altering (e.g. if you cite the same item twice). As long as you hit refresh before submitting your document all citations will get updated to…
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This is a known issue. You can try posting one the document foundation bug report that you are affected, which might draw somebody's attention who could fix it, but it didn't help in the past.
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@salmonlaw If Zotero doesn't freeze please produce a Debug ID.
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Zotero will generate as many bibliography entries as the number of items that you have cited in the document. If you cite the same item multiple times you'll still only get one entry at the end. Are you saying you've cited more than 19 items but onl…
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In Word Preferences -> File Locations what is the location for the Start-up folder? It should be set to the default startup location/empty.
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Are you saying that Zotero.dotm is unticked when you restart Word, or is it not even in the list of Templates and Add-ins?
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See Zotero Toolbar does not appear
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@genevieve.hayes did you submit that after producing the error in Google Docs? Please restart Zotero and your browser, attempt to insert the bibliography and if you see the error, then submit the Report ID from Zotero. @Barbora-Anna please create a…
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That is a Report ID from the Zotero Connector. We need one from Zotero (the desktop application).
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Please provide a Report ID from Zotero (instead of the Zotero Connector)
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Are you looking in MacOS System Settings or in Word? The translation may not be accurate, German translation is done by community members, but you should still be able to find the options with similar names.
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There's no Zotero plugin available on Word Online, because Word Online does not implement the necessary APIs that Zotero needs to create a plugin. If you share a document via OneDrive your colleagues can open it on their desktop version of Word wher…
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As per the Zotero wiki page you cited earlier, you need to install a non-arm version of LibreOffice (i.e. x64), and install a compatible version of JDK (also x64). Then you need to go into LibreOffice preferences and make sure a JRE is selected. If …
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If you're getting scrambled graphics, that has nothing to do with Zotero specifically. That is an OS level issue. You should update your graphics card drivers and allow the general Windows update to run, including for drivers. As for OneDrive comp…
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If you have existing citations that just say {Updating} and Zotero isn't actually processing your document (no progress window), then you will have to remove and reinsert those. There's a Chrome bug at the moment that is out of our control that caus…