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See Troubleshooting Errors in Word Processor Documents
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Do you have other add-ons installed into Word? Have you tried disabling them? Can you create a new Windows user account on your computer and check if inserting there with a superscript style works fine?
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While Zotero addons shouldn't affect feed processing, it is not out of the question that they do. If you disable all Zotero addons and restart Zotero can you then add the feed?
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@chyzar We received your document, but I can't seem to reproduce the issue in it. Make sure that the issue is reproducible in the document that you share with us.
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Seems to work for me. Could you produce a Debug ID from Zotero for the operation that doesn't work for you?
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Subit a Report ID after receiving the error from Word.
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I've tested with (Version 2205 Build 16.0.15225.20028) 32-bit version and it works fine for me, so bar an extremely small chance that there's only a bug with the 64-bit version of Word, this is most likely a local issue with your Word configuration.…
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If they do use Zotero, they will have their own library anyway, with a different set of references. But I guess if they cite something they could send me the RIS files or equivalent? You can collaboratively cite in the same document with multiple Zo…
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Forum posts support HTML here, so your comment
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@denlinkd Ok, we found the bug on our side and will release a fix soon. Do note however that Google Docs editing Zotero citations like this is actually bad as Zotero no longer recognizes the part of the citation that turns blue, so you want to undo …
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Yup, aware of that. whilst using Softmaker trial this morning it was asking for me to reinstall the plugin and it looks like it is the same as the Libreoffice one - but I may be wrong This means SoftMaker haven't updated their Zotero integration sin…
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Have you tried restarting your computer? Does it work well in a new document?
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We don't recommend storing citations as bookmarks unless you plan to collaborate with LibreOffice users as they are quite prone to corruption as you have discovered. Make a backup copy of the document, then switch Zotero citations to be stored as Fi…
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Ok, I looked at the document you sent us and that appears to be a Google Docs bug, which I reported to them. Notably, it seems to be caused by some interesting indentation at the very end of the document. If I select all the empty paragraphs at the …
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There are thousands of users of Zotero with LibreOffice and while it works very well, collaboration with Word is a bit more complicated. If you save a LibreOffice .odt file as .docx your Zotero citations will be flattened. You can convert Zotero cit…
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Restart Zotero and Word, then press the Add/Edit Bibliography button and wait. It takes a while. You can open the Debug Output window to see if Zotero is working by going into Tools -> Developer -> View Debug Output. If you have access to a Wi…
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@manpsoares Sorry for the late response. Did you try the "Check if the Zotero plugin is correctly installed" section in the link dstillman posted above? In the Add-ins panel you need to use the Manage drop-down and select Word Add-ins, then tick the…
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@sebbbb See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon More specifically, in the Add-ins page, you need to use the Manage drop down, select Word Add-ins and tick Zotero.dotm.
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@aarwdc If you create a new document and insert some Zotero citations into it, then try to copy them into your existing doc, do you also get the 500 error? Can you cut down the size of the document to a small snippet, make sure it still produces the…
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What word processor are you using? In the word processor, under Zotero Document Preferences, are citations stored as Bookmarks?
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@denlinkd Can you reproduce this in a new document? If so, what citation style are you using? Are you inserting the same or different item? Do you insert it after the first item or before it?
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@aarwdc Can you reproduce this error consistently by copying some specific citation in this document? Can your submit a Debug ID from Zotero (instead of the Connector)?
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@Ourigami Which word processor and what version are you using?
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It's possible that you had multiple copies of the item in your Zotero library and later removed one of the duplicates that is now cited in your document. Remove all occurrences of the cited item in the document and reinsert.
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While this would be possible, it is partially accommodated by either disabling the "Automatically associate new hosts" checkbox in the proxies settings (although that will disable it for all domains, but you can still add them manually), or by click…
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Bookmark citations do not support citations in footnotes/endnotes. Why do you want to do this?
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Yes, this is not supported. If anyone edits and saves the document in some other editor than Word then citations will get stripped out.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
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Try disabling all other extensions in your browser and see if it still happens.
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Make sure your default paragraph style and body styles are modified appropriately (instead of just selecting text and changing its styling inline)