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There is nothing indicating something being obviously wrong in your debug logs. It's hard to say what is causing this since copying citations in Google Docs on Firefox definitely works, or we'd be getting many more reports of this from our users. Do…
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Remove and reinsert the bibliography.
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Does it work if you switch your keyboard layout to English?
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What do you mean by "rich text"? Can you reproduce this in a new document?
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You need to assign a color to the tags that you want to apply using the keyboard. You don't need a numeric keyboard for that to work. See https://www.zotero.org/support/collections_and_tags#colored_tags
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You should follow instructions regarding the .desktop file on that page.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#buttons_are_unresponsive_after_updating_libreoffice
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I don't know what to say. Zotero seems to be showing a document preferences window when you're using Google Docs, but you don't see it. The code that does that is the exact same code that does it for Word. There could be something subtle in your sys…
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After restarting Zotero does citing work with Word or LibreOffice?
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The Debug log shows that Zotero is trying to display a Document Preferences dialog. Make sure you look through open Zotero windows after this procedure, the Document Preferences window may not come to the top, especially if you had minimized Zotero …
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Please produce a Debug ID from Zotero, not the Zotero Connector.
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A Debug ID is different from a Report ID. Please read the instructions linked above.
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Restart Zotero and your browser. Then produce a Debug ID from Zotero for an attempt to cite. Make sure you wait a few moments after initiating the citing operation before you submit the Debug ID.
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After restarting Zotero and your browser, try to cite in Google Docs. When you see the "Please wait..." screen, and/or the progress bar, make sure you look through your browser windows to see whether an authentication window has appeared, or through…
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Can you reproduce this in a new document? If so, how? If not, see Troubleshooting Errors in Word Processor Documents.
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Could you restart Zotero and Chrome and produce a Debug ID from the connector instead? Sorry, it may feel like we're running you around in circles, but we're trying to discern which part of Zotero is broken here. Also, can you insert citations in a…
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Could you produce a Report ID from the Zotero Connector in your browser?
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We have to debug Word and Google Docs separately. Restart Zotero and Word, then produce a Debug ID for an attempt to cite in Word. Do the same and produce another Debug ID for Google Docs.
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Look through Zotero windows, there may be a citation dialog open for a previous operation that you have not closed. Otherwise restart Zotero and try again.
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Can you create a new user account on your mac and see if it crashes there too with Zotero.dotm in the user's Word startup folder?
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Juris-M is not getting updates anymore, and the new Zotero Word plugin has been updated, and is likely no longer compatible with Juris-M. If you want to use Juris-M, we don't recommend to do it alongside Zotero. Reinstalling the Word plugin from Jur…
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Does it work if you put the Zotero.dotm back in and temporarily move away Word's Normal.dotm (see bottom of the article, find it at /Users/username/Library/Group Containers/UBF8T346G9.Office/User Content/Templates )? If not, does it work if you remo…
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Did you test in a new Firefox profile with just the Zotero Connector Beta installed?
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@RosaHeimer What happens when you press the Add/Edit Bibliography button?
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See https://www.zotero.org/support/troubleshooting_translator_issues Go through the whole list and if it doesn't fix your issue, make sure you provide the information described at the bottom of that article.
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Do you have other extensions installed in Firefox? Have you tried disabling them? Can you test this in a new Firefox profile just with the Zotero Connector Beta installed?
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Could you submit a Report ID from the Connector?
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Does it work if you create a new chrome user profile?
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Does it work with a different browser?
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We've had some productive discussions with the Microsoft team and they will be adding the features necessary for a Zotero plugin in the current development cycle. Still, it will be some time before the features needed for Zotero will make it onto iO…