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You should investigate what caused your data to be removed. E.g. usage of aggressive computer cleanup software. You should also check on the Zotero website web library and make sure that the account you have logged in with has your data, before you…
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Could you follow Troubleshooting Errors in Word Processor Documents, particularly the final step, and produce a smaller document snippet where the issue still occurs, and send it to support@zotero.org? Could you also produce a Debug ID that showcase…
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Restart Zotero and try again.
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This shows no error. See Reporting Problems
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@adamsandell Please create a new thread and describe your problem precisely. What you are describing isn't normal or expected Zotero behaviour. See Reporting Problems. @NicolaJohnson We strongly advise against working on documents longer than 100 p…
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Does it work if you disable other extensions except for Zotero Connector in this document and restart your browser? If not, follow Troubleshooting Errors in Word Processor Documents.
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@ddubey that is a Report ID. Follow Debug ID instructions for Zotero Connector @Yingyi.yumi.7 That is a Debug ID from Zotero. We need one from Zotero Connector.
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Could you create a screen recording of this happening?
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Submit a Debug ID from Zotero. You might want to run Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode) and see if the issue still occurs.
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Change Zotero document preferences to footnotes, and then back to endnotes. If the footnotes have other text besides Zotero citations, they may not be automatically converted to endnotes. In that case you should manually convert them by inserting en…
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I don't entirely understand the problem you're trying to solve in terms of organizing your library, but generally, I prefer to use collections for items that are related to a single research project, whereas, if you want a topic-wise, or any other k…
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Are you saving pages/tabs that you have had open for a while (a few days, weeks)? If so, that's the most likely reason, particularly since we've released an extension update 5 days ago, which would mean that the opened pages got stale from the viewp…
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See Troubleshooting Issues with Zotero Translators
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Provide a Debug ID for loading/refreshing a page that you want to save, and clicking the Zotero button.
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See Troubleshooting Errors in Word Processor Documents For Word version go to File at the top left corner, and then click either Account or Help in the left nav bar. You’ll see your Office version and information under Product information, on the r…
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Yes, this is the latest beta. Restarting Safari might be needed after an update. If it does not help, you might try to create a new test macOS user account and see if it works there.
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Submit a Debug ID from Zotero Connector for an attempt to save this paper.
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@NicolaJohnson What citation style are you using in this document?
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Automatic citation updates definitely disabled (see ss). Have just done it again with this double-checked - definitely off - it took 1m55 seconds to insert one citation. See D132745974. Hmm, Zotero seems to act as if Automatically update citations i…
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If you create a new Safari profile and disable all other extensions but Zotero Connector, do you still see this issue?
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Could you perform these troubleshooting steps for us? On a page where this happens with Zotero Connector enabled, could you open the Safari Preferences -> Advanced -> Tick "Show features for web developers". A Develop menu will appear at the …
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@threay @petridever @henrikhosszu Does re-enabling Zotero Connector cause issues again? Could you record a screencast if this issue reappears and upload it here?
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You can just remove the bibliography and reinsert it with Add/edit bibliography option, which should fix it. If you find out a particular step that causes it to happen, please let us know, and make a copy of that document. We would like to fix this …
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I can see that the actual operation here took 3 minutes. You have nearly 1000 citations, so this isn't something unexpected. Based on this Debug ID however it doesn't look like you have automatic citation updates disabled. You should double-check in…
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@kate.nyhan @adamsmith 1. On Google Docs the number of citations is a relatively small factor. Most important is document length/complexity (figures, tables, etc). 2. Documents (or their copies) cannot modify and thus cause issues in your Zotero li…
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If you create a new user account on this Mac does the Zotero Connector work there?
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Can you say what happened at each of the steps in https://www.zotero.org/support/kb/safari_compatibility ?
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Generally we don't recommend using Zotero with Google Docs on documents that are very long. The Zotero plugin may slow down significantly in large Google Docs documents due to technical limitations of the editor. After copying and pasting citations…
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Restart your Mac, then try again. If it doesn't work, follow Troubleshooting Errors in Word Processor Documents steps and report what happens at each step.
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See Reporting Problems. Provide more information on what you're doing and the link to the website where you see the issue.