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Make sure you look through open Zotero windows when this occurs. You should see a document preferences or citation dialog when the message is displayed. If you don't see one, produce a Debug ID from Zotero after restarting Zotero and your browser fo…
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Could you produce a Debug ID from the Zotero Connector for a navigation that produces this message?
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Could you produce a Debug ID from Zotero after restarting Safari and Zotero (not the Connector) for an attempt to cite?
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You are running a version of Zotero that is over 15 months old. You should update and figure out why you were not getting updates all this time.
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See Troubleshooting Errors in Word Processor Documents
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Are you trying to edit an existing citation, or insert a new one? If you are trying to update text that says {Updating}, you will likely get this error. You need to remove it and try inserting a citation again. If this happens in a new document whil…
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The document you sent us does not include any equations. If this starts happening for you again and you can consistently make it crash, especially in a new document by following some precise steps (like inserting equations), please post about it.
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You should accept or reject any tracked changes before attempting to work with Zotero as that is likely to create issues. If any one of your collaborators opened the document in a different text editor your citations may have become unlinked.
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If you used the "Unlink Citations" button, it unlinked all of your citations. There is no way to unlink an individual citation with the Zotero plugin. You will have to use an earlier backup of the document to restore citation links, or if you have n…
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See Troubleshooting Issues with Zotero Translators
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That citation and whatever other citations that do not automatically convert to Vancouver are unlinked. See Existing Citations Not Detected. If it's only a few citations it might be easiest to reinsert them manually. They most likely appear in the b…
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Can you produce a document with a long equation that causes the crash every time and send it to support@zotero.org? We will try and report this to Microsoft.
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You will have to follow the steps in Troubleshooting Errors in Word Processor Documents
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Can you submit a Report ID after the crash from Zotero? Does this happen in a new document? If so, what are the steps to reproduce the issue?
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Unfortunately the Zotero Word for Mac integration is quite slow, especially with footnote citations, so what you're perceiving as freezing is most likely Zotero just working in the background. You can check to see if Zotero is working on your docume…
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I've tested your document and am unable to reproduce the crash. What is the full version number of Word that you are running (you can check under File -> Account)? Are you running any proprietary security software? It might be worth trying to cre…
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You may be onto something here. It just makes NO sense. I can edit the orginal just fine - copy anything, add citatiions, *even* switch WP's and got one file to open an refresh in word. Copy/paste or save a copy = broke. Can you confirm, that you ca…
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I am unable to reproduce this issue. What citation style are you using? Can you consistently reproduce this issue in a new document? If so, what are the steps? Generally, since it is Grammarly breaking Zotero integration, it may be impossible for u…
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What happens when you choose the option to override the document lock? Could you produce a Debug ID from Zotero (not the Connector) for an attempt to override the lock?
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If you put word cursor in those citations that get unlinked and press Add/Edit Citation in the Zotero tab do you get a citation dialog that is empty, or with those citations?
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Does it work if you disable the grammarly extension? As far as I am aware it is quite invasive in terms of interacting with many elements of Google Docs editor and is likely breaking the Zotero plugin.
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Submit a Report ID. What is the full version number of Word that you are using?
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I just read through all your previous posts. Just to note, not one of the updates in the past year for Google Docs that Zotero pushed in any way address or concern citation copying, so whatever fixes you believed to have been pushed by us were accid…
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You will have to follow the Troubleshooting Errors in Word Processor Documents steps, particularly the final step. Even with a document that is 200 pages long it shouldn't take more than 10 steps to cut it down to a single page, so don't be dismayed…
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You should begin by updating Office/Word and Windows to its latest version.
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What is the full version number of Word that you are running?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
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No, you should follow the instructions Dan linked above, and provide just the Report ID number. Make sure you do it after attempting to cite in your document and seeing the error message. What is the full version number of your Word installation (fo…
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Could you produce a Debug ID from Zotero for an attempt to use the Google Docs plugin after restarting Zotero and Safari?
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Could you produce a Debug ID from Zotero for an attempt to use the Google Docs plugin after restarting Zotero and Safari?