Upgrade Storageadomasven
About
- Username
- adomasven
- Joined
- Roles
- Member
Comments
-
@Stella_89 also submit a Report ID after the error occurs.
-
The Zotero in your browser is the Zotero Connector used to save information into your Zotero library while you browse the web. You should not delete it, it is a complementary extension to the main Zotero app.
-
This is controlled by the Bibliography style in Word. You have to modify the style, that way your formatting will persist.
-
Does this happen in a new Zotero Profile?
-
Try running in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode) and see if it still occurs. If it does not, one of your extensions is causing it.
-
Your Debug ID is showing you inserting two citations. It takes about 0.4s for the citation dialog to appear, and 6s to insert citations. For a big document with 200+ citations this is very normal. Some operations, like opening the Document Preferen…
-
Submit a Report ID. What OS, and what version are you running? Do you use any UI customizations?
-
Please submit a Report ID
-
Thanks for the report. This will be fixed in the next beta release.
-
What word processor are you using? Submit a Report ID
-
You will have to follow the troubleshooting steps above. In the past some users reported issues with Tables of Content and Indexes. It might be worth a try removing it if you have one.
-
It is possible you have 2 versions of Zotero installed (Beta and Release?). Go into Safari Preferences -> Extensions and make sure you only have one version of Zotero Connector is enabled, from the version of Zotero that you use. Then restart bot…
-
Not clear if we will be able to address this soon, but I have created a ticket to track this.
-
What is the full version of Word that you are running? See Troubleshooting Errors in Word Processor Documents
-
What OS and what version are you running?
-
Submit a Debug ID from Zotero for a citation insertion into Google Docs.
-
The order is based on the most recently viewed tabs, regardless of their appearance in the tab bar. If you restarted Zotero and some of the tabs have not been viewed since, they will appear in reverse tab bar order (newer to older opened), after all…
-
This isn't a general issue. What is the full update number of Windows that you are running? By "refused to start", what do you mean? Did you get an error, or nothing happened? Do you run any proprietary security software?
-
Press Escape in the yellow dialog to dismiss it. If you simply switch focus to Word, the dialog just goes to the background, and another click on Add/Edit Citation simply refocuses the already open yellow dialog.
-
Does it work if you restart Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)?
-
Your Debug ID doesn't seem to include the initial button press of Add/Edit Citation, but either way, it's very possible that the Zotero Style plugin is somehow breaking this, so you should disable it, restart Zotero and see if it works then.
-
This will be fixed in the next version. Thanks for the report.
-
Please describe in detail what happened at each step of the troubleshooting instructions. The final step by definition either leads to an empty document or fixing of the problem, so it can't "not work".
-
We're unable to provide any troubleshooting for issues with non-official repackages of Zotero, especially for the Beta version. See https://www.zotero.org/support/installation
-
You might need to restart Zotero in between attempts to troubleshoot this. Does it work in a new document? If not, could you restart Zotero, then generate a Debug ID for an attempt to add a citation?
-
Submit a Report ID after a failed report generation.
-
You will have to follow the Troubleshooting Errors in Word Processor Documents instructions
-
This will be fixed in the next beta release. Thanks for the report.
-
Could you submit a Report ID from Zotero before the crash? Does it happen in a new document?
-
See https://www.zotero.org/support/kb/connector_zotero_unavailable