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@researchgirl As per above questions, can you reproduce this in a new document, perhaps by using Edit Bibliography? If you cannot, can you fix it using the Troubleshooting Errors in Word Processor Documents steps?
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Citation formatting is based on the citation style that you are using. Use the Document Preferences button in the Zotero toolbar and check to make sure you are using the correct citation style.
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Do you have any other plugins besides Zotero installed in Word? If so, could you see if it works with them disabled? Also, after inserting a citation, are you not getting a popup that says an error occurred in the Zotero word processor integration?
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See step 7 of Troubleshooting Errors in Word Processor Documents
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Based on your Debug ID it looks like a citation was successfully added. Did an issue occur when you were adding it?
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Can you create a new Windows user account on your computer and see if it works there?
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Restart your browser. When attempting to cite with Zotero, you will be prompted to choose a user account. You should choose the user account which created the document you are editing, not the user account which is associated with your Zotero accoun…
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You seem to have a proxy configured with %h/%p as the Proxied URL Scheme. It is not valid which is why it is failing. Did you configure this proxy entry manually or did Zotero automatically add it for you?
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Sorry, I wasn't clear. You should submit a Debug ID from the Zotero Connector for the document lock override.
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If Firefox also freezes for you, there is a some fundamental config issue on your distro/setup. Zotero is based on Firefox, and if you can get Firefox to stop freezing on right-click, Zotero will most likely too, but you will find troubleshooting Fi…
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What is the full version number for Word? Does it work well in a new document?
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Could you submit a Debug ID for an attempt to cite in the document when overriding the document lock?
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Does opening context menus in Firefox work well? Could you try the Zotero Beta and see if it works there?
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Zotero is showing the citation window for you based on your debug log. If you cannot see it, you may need to look through open Zotero windows to find it.
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Restart Zotero and your browser, and submit a Debug ID from Zotero for an attempt to use Zotero in Google Docs.
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What version of Word are you using? Open a Word document, choose File from the top left corner, and then click either Account or Help on the left nav bar. You’ll see your Office version and information under Product information, on the right side of…
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This means one of your extensions is causing this issue. You should figure out which one it is and report it to the developer.
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Based from the error in your report it should work. You need to use the Add/Edit Citation button to insert a citation. Does that produce an error?
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Do not post screenshots, just submit a Report ID for the new error.
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Restart Zotero and your browser, then try again. When you attempt to cite, make sure you look through all your browser windows and make sure a Zotero Google Docs authorization window is not waiting for action, then look through all Zotero windows, t…
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See step 2. https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear Make sure there is an option to Install Microsoft Word Add-in in Zotero Preferences, and if not, follow the steps on that page.
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You should make sure you are running the latest version of Word 2013. Any crashing of Word is due to instability in Word itself and Zotero cannot do anything about it. Some versions of Word tend to crash more than others, but we have not been able t…
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Zotero tries to get the document by accessing the Running Object Table. This is failing for you. If it fails for some reason, then Zotero tries to get a running instance of Word via the OLE registration database using GetActiveObject and accesses th…
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Have you tried restarting your computer? Do you have any proprietary security software running? Can you disable it temporarily and try opening Zotero then?
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Microsoft is most likely synchronizing your user preferences across computers for the Microsoft account, so it is likely that the issue is caused by some user configuration setting.
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This is not related to your Zotero library contents. Zotero is failing to find a running instance of Word on your main user account. It would be caused by some user-wide Windows configuration or proprietary software, but its hard to say what specifi…
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Sorry, I meant just any folder on C: disk, not the root directory. Does it work correctly if you create a new Windows user account on this computer? What is the full version number of Word that you are running? (Open a Word document, choose File fr…
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See Reporting Problems. Provide step by step description of what you do and what happens.
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@atyshka also, can you provide another Debug ID from the Zotero Connector for pressing Reset Translators in the Connector Preferences -> Advanced?
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Does it work if you store the document on disk C instead of a different disk? Do you run any proprietary security software? Does it work if you disable it temporarily?