Upgrade Storageadomasven
About
- Username
- adomasven
- Joined
- Roles
- Member
Comments
-
You have nearly 600 citations in your document. Your debug log says that it takes 90s for Zotero to retrieve all of those citations from Word. You should expect Refresh, adding Bibliography, etc. to take at least a couple of minutes. The citation di…
-
You are running a Beta build of Word. You should opt out of that and make sure you are running the most up-to-date version.
-
11 sounds difficult, but actually it's a very quick process. A 100-page document will only take 6 or 7 steps to cut down to a single page.
-
If this is a company computer you should report this to your IT. Group policy or proprietary security solutions are most likely interfering with ability of Word to communicate with Zotero
-
Could you restart your computer and confirm that neither Word nor Zotero runs as Administrator?
-
Restart Zotero and your browser. When pressing Add/Edit Citation in Google Docs make sure you look through all open browser and Zotero windows. First you might see a Google authorization window that you need to interact with (make sure you select th…
-
If you click Add/Edit Citation on the citations that you are copying, does the citation dialog open with an ability to edit them? Does copying just one citation also produce this result? Could you produce a Debug ID from Zotero Connector for a copy …
-
What is the full version of Word that you are running? Can you produce a Debug ID for an attempt to insert a citation in a new document?
-
Does using a different account than the one authorized with this document work (or at least produce an error message)? It's worth trying to reinstall Zotero, although generally this doesn't help, but we have never seen a bug like this before.
-
Sorry for the trouble. Recent versions of Word for Windows have had some stability issues with Zotero. If your document has a table of contents you should remove it and see if it works then. If it doesn't, you will have to follow Troubleshooting Err…
-
Yes, this is caused by Safari preventing Zotero Connector from working on all pages, specifically, Zotero Connector needs to run on the page that says "Connector Authorisation Complete", and cannot. Safari Preferences -> Extensions, when the Zote…
-
Does enabling Zotero Connector to run on all websites (see https://www.zotero.org/support/google_docs#menu_doesn_t_appear) help?
-
Could you also submit a Debug ID from the Zotero Connector? Does it work in a new document? Does this also mean therefore, that I cannot insert a citation/use Zotero with a Google document owned by another colleague, but which I have permission to e…
-
Restart Zotero and Safari. When prompted to select the Google account, make sure it is the account which owns the document you are editing (it may, or may not be the same as the one you used to register your Zotero account). If you still get the red…
-
I am not sure what the problem is. The previous debug log you submitted showed a successful insertion of bibliography. It took 42s to do it. If the bibliography did not appear, either some other plugin in Word is somehow interfering, or there is som…
-
Seems like the bibliography inserted correctly. Was there any issue?
-
See Troubleshooting Errors in Word Processor Documents
-
You should enable Debug logging right after restarting Zotero and then press Add/Edit Bibliography in Word. Do not perform any other action and wait for at least 10 minutes, then submit the Debug log. What version of Word (full version number) are …
-
So my citations are active I think because when I click on the first one, it appears with the right articles. However when I click on the 2nd, 3d citation etc. it states the same articles of the first one? Add/Edit bibliography doesnt work either wh…
-
Does it work if you disable other extension in your browser and reload the page?
-
This is a Chrome bug. I've just discovered what causes it and submitted a ticket to chromium bugtracker. You can mark this issue with the "+1" button at the top to mark that you are affected, which should get the attention of developers quicker. I …
-
If you are able to find ways to reproduce this, or send us a small sample from your document where this is reproducible, we will fix it.
-
See https://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
-
See Troubleshooting Issues with Zotero Translators
-
If your Normal.dotm has been customized, Word may not be able to add tabs. You can reset your Normal.dotm template by moving it somewhere else (like Desktop) and restarting Word. This will remove any customizations you've done, but might allow the Z…
-
What OS are you on? What browser (with full version number) are you using? Does it work if you disable other extensions and restart the browser?
-
The login URL scheme is designed to be used with %u, since you wouldn't usually redirect back to the same hostname from the proxy login page. Does using https://learning.oreilly.com/accounts/login-academic-check/?idp-slug=technische-hochschule-nuer…
-
This may be a Google problem that resolves itself. If not, see Troubleshooting Errors in Word Processor Documents.
-
See Reporting Problems. Provide more information
-
roll back Word 365 from current release to several previous releases Are you saying that the latest version of Word works correctly, but an older version causes the issue? If that is the case, the solution is to update to the latest version of Word.…