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The solution is to not manually edit Zotero citations. If the citation is wrong, you should either modify the item metadata in Zotero to fix it, or if it's a citation style issue, choose a different citation style or modify your current citation sty…
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@mausiii13 Could you disable all other extensions except for Zotero Connector, restart your browser and check if this still happens (or install Zotero Connector into a new Firefox profile if that is easier)?
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We don't want any private document information. If you manage to find steps to reproduce this issue consistently, do post here. It seems like it's related to the track changes feature in Word, which would cause issues, but which Zotero disables in W…
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Could you be more specific and explain step by step what your problem was and what you did? Do you know what lead to this error? We occasionally get users with errors like this and would like to fix it.
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If this is an institutional machine then likely some administrative setting is preventing this. You should contact your IT.
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We're working on a fix for this. We'll let you know when it is available.
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Could you close Zotero, then open the Terminal app and run it using this command: AEDebugSends=1 AEDebugReceives=1 /Applications/Zotero.app/Contents/MacOS/zotero Then attempt to insert a citation into a new document until you receive the error. Cl…
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Yes, please create one with the beta.
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Could you produce a Debug ID from Zotero Beta for an attempt to insert a citation that fails?
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@pbcornelius Thanks for the reproduction case. It's a Word bug. I've reported it to them via their Feedback UI (in Word Help -> Feedback). You may want to do it too, which might help attracting more attention.
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After resetting your Mac, did you install any other applications or software that may potentially interfere with this, or did you go straight for Zotero and Word? Do you have any other plugins in Word?
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See: https://www.zotero.org/support/dev/zotero_7_for_developers#sample_plugin All development support happens on zotero-dev mailing group, along with relevant information about changes for developers. Generally though we will not be able to help so…
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Would the following solution work? I use a separate empty document for pasting in references, which I then copy-paste into the main document. Once I create the bibliography in the main document, will the copy-pasted reference be recognised effortles…
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I just noticed we've troubleshooted this exact issue a year ago with you. Could you try seeing if it works correctly for you with the Zotero Beta?
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How old is this Macbook? Did it ever work fine before on it?
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If you create a new macOS user account and attempt to insert a citation with History and Theory citation style there, does it work?
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You should allow Zotero more time to work on your document. You can open the Debug Output (Help -> Debug Output Logging -> View Output). You will see lines regarding document processing being logged, which means that Zotero is working on your …
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Thanks, this will be fixed in the next release of the Zotero beta.
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Could you produce a restart Debug ID?
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Yes, it's a known bug, reported to the LibreOffice bugtracker, but unfortunately received no attention. I've updated the Troubleshooting Errors in Word Processor Documents instructions to include this as a troubleshooting step.
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There is a bug in LibreOffice which breaks Zotero citation insertion when the "Next Style" property is set to a different style than itself, which is what is causing this. You will have to change your document styles to fix this.
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This works correctly for me in a new document. A citation will not be inserted into an endnote, if you manually insert a footnote into the document and try to cite there. This is a limitation of LibreOffice. Otherwise it should work. Does it work co…
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Could you make sure you are running the latest version of the Zotero Connector (5.0.141), refresh Google Docs, run a Zotero command (like opening Document Preferences), resolve any unlinked citations if there are any, and then see if you can still r…
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Our software is called "Zotero", not "Zotera". Could you upload a screenshot which shows the issue with being unable to click on the dialog?
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It's very likely that Google Docs will work fine with Firefox or Chrome. Ideally we would be able to figure out why it's not working correctly for you on Safari. Could you create a new temporary macOS user account and check if it works there correct…
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Thanks for the report. We will have a fix in the next release of the Connector in the coming days.
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Error: HTTP request to https://www.sciencedirect.com/sdfe/arp/cite?pii=S0963996924005866&format=application/x-research-info-systems&withabstract=true rejected with status 403 You are getting a 403 forbidden response from ScienceDirect. See h…
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See https://www.zotero.org/support/kb/google_docs_citations_unlinked
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You can choose the citation formatting language in Zotero Document Preferences.
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Provide a Debug ID from the Zotero Connector (not Zotero client).