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@aszala If you now disable compatibility mode, does it stop working after restarting, or does it continue to work?
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Does it work if you run Zotero in Windows 8 Compatibility mode?
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Does it fix itself if you (re)install the Microsoft VC redistributable? https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022
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I never had the "Could not find a running Word instance" error but I tried following the steps anyway Yes, the documentation is slightly confusing now. The error will be correctly thrown in the next Zotero update. I changed it from "Never notify" to…
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Could you provide full steps to reproduce this error? Are you both using Chrome?
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@zhengxy48 See https://www.zotero.org/support/kb/could_not_find_a_running_word_instance Make sure you enable ( not disable) UAC and restart your computer, and disable Windows 8 compatibility mode. Then confirm whether Zotero works with Word.
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Have you tried restarting your computer? Could you create a new Windows user account and see if it works there?
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Did you disable other plugins in Word? What is the full version of Word that you are running? Open a Word document, choose File from the top left corner, and then click either Account or Help on the left nav bar. You’ll see your Office version and i…
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See https://www.zotero.org/support/kb/could_not_find_a_running_word_instance
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Submit a Report ID
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No, you should not enable Zotero or Word to run as administrator (that checkbox should remain unchecked). You should set your UAC level higher and restart your computer. You should not get a prompt saying "Do you want this application to make change…
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You should move your UAC settings one step up and restart your computer, then see if it works.
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Submit a Report ID after reproducing the error. What is the full version number of Word that you are using? Open a Word document, choose File from the top left corner, and then click either Account or Help on the left nav bar. You’ll see your Office…
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Windows has Administrator and Standard account types. It is perfectly normal to use an Administrator account on your personal computer. However disabling UAC completely is dangerous and not advised even if you are an advanced user. Could you explai…
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Follow the troubleshooting instructions and describe what happens at each step.
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Follow the troubleshooting instructions and describe what happens at each step.
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Restart Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode). Disable any other plugins you have installed in Word and restart it. Produce a Debug ID where you reproduce this in a new document.
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We cannot provide troubleshooting for Flatpak Zotero installs. You should install it using the tarball, and if you still have issues, try the Troubleshooting Mode (Help -> Restart in Troubleshooting Mode).
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How would you recommend I report it to Microsoft? Just report that inserting a Zotero citation there causes Word to crash. Recent Word changelog actually contained multiple lines regarding fixing issues with equations, so it's not unlikely it will …
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Can you increase UAC to level 3 (default) restart your machine, then see if it works. If it does not, could you attempt to run Notepad as Administrator and confirm that you get an UAC prompt? https://s3.amazonaws.com/zotero.org/images/forums/u27359…
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We've been able to reproduce this and will have a fix available in the next version of the Zotero Connector.
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@gfliu Make sure you restart your computer after setting EnableLUA to 1 as per instructions in the other thread. Otherwise setting UAC to any level above the lowest one and restarting may also help.
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Does Firefox maximize correctly for you when changing screen orientation?
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See Reporting Problems.
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Please submit another Report ID after you receive the error in Zotero.
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Does it work in a new document?
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https://www.zotero.org/support/debug_output
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We need a Debug ID. Follow the instructions linked. Did it ever work for you on this computer with Zotero 6 or 7? Does it work if you save your document locally (not on OneDrive)?
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Did this used to work before for you with Zotero 7 Beta? Could you provide a Debug ID for an attempt to cite?
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Restart your computer. If the issue still occurs, make sure you first receive the error dialog before submitting the Report ID.