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Does refreshing the Google Doc browser tab alone without restarting anything else helps? After this issue starts happening on a document could you place the cursor somewhere in the body of the text (not a citation), press Ctrl-K (an insert-link dial…
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You should report this to Microsoft via the Feedback button in Word. Having a consistent way to reproduce such a crash will help them fix it.
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What version of Windows are you running? What language is spell checking set for in Word? Does it help if you disable spell checking for your language (see screenshot)? https://s3.amazonaws.com/zotero.org/images/forums/u2735919/6w3jwqnvgru4ureykn7…
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If this is a shared/lab machine, make sure no other users are logged in into it. If it's your personal computer, do you still see items in your library? Can you take a screenshot?
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What version of Word and Windows are you running? Does it work in a new document? What happened at each step of the troubleshooting instructions?
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Track Changes is required by my supervisor and enabled. For the work of troubleshooting Zotero citations I heavily recommend to disable it. It is definitely going to make this more difficult than it needs to be. Your best bet is to enable field sha…
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Does it happen in a new document? Do you have spellchecking and other language tools installed in Word for your language?
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For the duplicate ranges that you have removed, you should have removed both parts, not just one, since you're now left with field data that doesn't assemble into valid JSON. There's also a bug in the current Connector, which doesn't clear these bro…
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When I open this document I get this prompt: https://s3.amazonaws.com/zotero.org/images/forums/u2735919/xij5qui8gf7la92pifi6.png A Word component responsible for localization or spell-checking is most likely causing the crash. I cannot reproduce th…
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This shows the item is saving successfully. Why do you think it's failing? Is it possible, that the connector is authorized for a different account?
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Could you provide a Debug ID for an attempt to save on a normal page (e.g. this forum thread page)?
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The debug log you've submitted doesn't show you successfully inserting an item after restart though? It just fails. Are you saying it works fine in a new document, the issue only occurs in your existing doc? Could you open the document where this is…
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There are two identical "(Stone et al., 2021; Washif et al., 2025)" citations on page 8. You need to remove the Forbes item from both of them.
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What is the full version number of Microsoft Word that you are running? Does it happen in a new document?
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@tacitojr There seem to be a couple of things that have happened that may have caused the issue: 1. You may have corrected the metadata of a Helms authored item to be attributed to Forbes in your Zotero library. 2. You later tried to remove the old …
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I cannot reproduce this on Ubuntu. Either way, you should report this to their bugtracker, since this is a bug on their end. Make sure to include your system information.
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The file you have sent in does not contain a bibliographic entry for Forbes et al. 2022.
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I cannot reproduce the XML error with Word 16.111 (26071325). If I add an item from Zotero tab into Quick Access, it is silently discarded and does not appear. Historically, this hasn't worked, and you could not even get entries in the quick access …
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Update Word to the latest version available. Restart your computer. If it continues, follow Troubleshooting Errors in Word Processor Documents
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Given this is new, it's very likely a Microsoft Word issue introduced with an update. Zotero has not made any changes to its plugin for a few months. You may try downloading an earlier version of Word, or try editing your file in a new Windows User …
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This isn't normal behaviour. If the Zotero citation insertion progress bar disappears, and you see {Updating} still in your document, it means the citation failed to insert. We've not had reports of users seeing the {Updating} marker remaining witho…
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You should download each tab as a separate document and refresh them. If you then want to merge them, copy the contents of each tab into a single document. There you will be able to work on the tabs as if they are a single document.
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Then it means that you didn't successfully reinstall the plugin in Word. You should manually remove Zotero.dotm from your Word startup folder, and restart Word to make sure the tab disappeared. If it hasn't, it's possible that your Word startup fold…
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If you open Zotero.dotm directly and allow macros, does citing work then? Did it work before on this machine?
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In Google Docs go into Files and choose "Save as Google Doc"
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What version of Firefox are you running? Is it up to date? Can you submit a Debug ID from Zotero Connector, not Zotero app?
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Can you make a screen recording of an attempt to insert a citation in this document that fails? Can you follow the last step of Troubleshooting Errors in Word Processor Documents (you may need to restart Zotero in between attempts), and share a docu…
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This is a Word bug/issue, not Zotero, so you might want to report this to Microsoft. Adding Zotero commands to quick-access toolbar works, and persists after Word restart.
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesnt_appear Please describe what you did at each step and what happened.
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Either remove the bibliography, and reinsert it again, or use the Add/Edit Bibliography button, to open the Edit Bibliography dialog, and remove the items that are not cited.