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You should ask your IT to investigate this. It's technically a macOS or Microsoft Office configuration issue, and the fact that the Zotero tab appears but doesn't do anything is technically an issue outside of Zotero software.
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Thanks, I've created a ticket for the progress bar appearance.
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Submit a Debug ID from Zotero (not Connector) for the issue.
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Please produce a Debug ID for a command that fails.
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See Troubleshooting Errors in Word Processor Documents
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What citation style are you using? If it's a custom one, could you post it here?
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You seem to be trying to set the value of "Remove unread feed items after" field to 0 days, which is invalid. That dialog should not allow 0 as a value there at all. As for the sorting issue, can you produce a screen recording that shows the problem?
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Have you tried restarting your computer? Did it used to work before on this machine?
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See Reporting Problems. Provide the full description of the issue, screenshots, report ID and what you have tried so far.
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Submit a Report ID.
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See https://www.zotero.org/support/styles Citation formatting is determined by the citation style that you use in Zotero.
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Yes, the documentation is outdated. I've removed the savePage entry. These are developer documentation pages and the expectation of developers is that they read the Zotero source code. These guides are intended for orientation, and as the Zotero cod…
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When you restart Zotero, the first insertion of citation into a document with automatic citation updates is going to be slow, but subsequent citations will be fast, untill you restart Zotero. This is the intended behaviour.
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Do other ways to navigate the select work? Arrow keys, or typing? Are you sure the scrollbar is missing, instead of simply being not displayed unless you put your mouse over it, or scroll with the mouse/touchpad?
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The issue you are describing occurs with the Windows Word plugin only. You may have installed the Windows Zotero.dotm file. See https://www.zotero.org/support/word_processor_plugin_manual_installation#manually_installing_the_zotero_word_processor_pl…
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On a standard US layout to type a "+" with the number row above the letter keys, you have to use Shift+= to type it, where "=" is the key to the left from backspace. The - and + keys on the numpad work as expected.
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See Reporting Problems
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Place this Zotero.dotm file in your Word startup folder, where we've fixed the issue. For posterity: This file will be bundled with the official Zotero client in a future update. If you are someone who finds this forum post at a later date than Dec…
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Yes, but as I stated above, we don't have a list of all policies that may cause this, as Microsoft provides a huge list of configuration options, so your IT will have to do manual troubleshooting. The issue is outside the scope of what we can help w…
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From Troubleshooting Errors in Word Processor Documents: 4. If using Windows, in Word Options → Advanced, make sure “Typing replaces selected text” is checked.
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The video shows you working on a document with 60+ endnotes. The one you sent us has 3. Can you send us (support@zotero.org, with a link to this thread) either a snippet of a document where you can reproduce this behaviour locally, or share the full…
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How did this software get into the partially installed state and what did you do to remove it?
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Provide a Debug ID for an attempt to perform this operation.
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Right. If this is an organizational machine, some institutional policies may be the cause of this. We don't have an exhaustive list of all policies that may make Zotero tab not appear in Word, but some information on that is available here: https:/…
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There is no Word Online Zotero plugin. For the Google Docs plugin, it only works on the official google docs website. If you use Google Docs with Dropbox or somewhere else on an embedded page, it will not show up. Submit a Report ID from the Zotero…
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You may use Zotero Help -> Debug Output Logging -> View Output to see whether Zotero is processing your document in the background. The progress bar is static, but if it's present, it means Zotero is working on your document.
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Do you use any security software or firewall on your machine that may be blocking (local) network connections? Does it help if you temporarily disable it? If not, are you using something that may be potentially replacing the curl command, such as A…
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1. Yesterday you wrote in response to a debug ID I submitted: “The debug log doesn’t look right and is still taking too long, and retrieving all fields from the document, which it should not do.” That was a clear acknowledgement of a problem. It is …
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No, this is not relevant error. Missing resources either way wouldn't cause a segmentation fault crash, but instead an exit with an error prompt. Segmentation fault means that the working memory got corrupted while the program was running, which ind…
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Quoting my very first response on this thread: This is a general issue with Word for Mac unfortunately. After restarting Zotero, when you cite in a new document for the first time with "automatically update citations" disabled, the initial cite will…