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If you temporarily switch Word to English (you might need to change the OS setting and restart Word or your Mac), do the footnotes look correctly?
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Could you describe step-by-step what happens in your browser when you attempt to cite? If you right-click the Zotero Connector plugin in your browser, is the setting for "This can read and change site data" enabled for all sites?
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This isn't a general problem on Linux, so you should start by making sure you're running stable versions of your distro, kernel and wayland.
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The text style is Times New Roman. That is the font. The text style is listed in Word Home -> Style Pane under Current Style. Do you use any macOS application that interacts with your clipboard (like keeps history or modifies its contents)?
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Could you create a Debug ID for an insertion of a footnote citation? If you copy some text somewhere (like here in the Zotero forum) and paste it into a Word footnote does it appear bold? What word text style (name of style) is set for the bold Zot…
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If you insert a footnote into a document yourself and type some text there does it appear bold?
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APA is not a footnote style. Try something like Modern Humanities Research Association style.
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Restart Zotero and refresh Google Docs. Then provide a Debug ID from Zotero for an attempt to insert a citation.
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@bekendall Do you still see this issue? Have you signed up or could google have signed you up for some sort of beta testing of Google Docs UI?
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If you edit the Footnote style in Word is the setting to set the font to Bold toggled? Does this happen with other note citation styles?
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Do you see this in a new document with CMoS?
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Ahja okay. Well, it actually doesn't work at all to uncheck - when I uncheck, I can't use Zotero anymore, and when I close and reopen everything, the box is checked again. When you close the document preferences dialog, Zotero is still working in th…
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Thanks! If I understand you correct there is a waiting time after unchecking the box for automatic citations? No. If you have a document where you previously unchecked automatic citation updates, if you restart Zotero, then the first operation in th…
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It seems like the Google Docs editor is not interpreting the citation Zotero generates correctly. It appears correct in Word or LibreOffice. However we recommend to use our official integration plugin in Google Docs, which will format citations cor…
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When you disable automatic citation updates in a document, the first attempt to insert a citation after restarting Zotero will take a long time (as long as it used to take before). Afterwards, assuming the operation completes successfully, subsequen…
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@dr_avk @veroB69 @SunKatana @AMeganGee do you still see this consistently? If so, is there anything special about your Windows setup that you can think of?
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There's some sort of issue with your LibreOffice installation or configuration. Resetting your LibreOffice profile might help https://wiki.documentfoundation.org/UserProfile
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You need to press Refresh in Google Docs in the Zotero menu after transfering the doc. Make sure you convert it to a Google Docs document first (don't edit as .docx).
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Could you submit a Debug ID inserting the items that give you issue in your document? And another Debug ID, inserting it in a new document where the issue is not present?
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It's worth installing it somewhere where you have full write permissions as a troubleshooting step at least.
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@shiwani95 Given that your company runs what seems to be a cracked version of Office, they shouldn't have any issues upgrading it to a more recent cracked version.
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What is the full version number of Word that you are running? Could you provide a Debug ID from Zotero for an attempt to insert a citation that crashes Word?
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Unfortunately Zotero has limited ability to control this although it does its best. Minimizing Zotero (by pressing the _ button) makes this happen more often, so we recommend switching away from Zotero to another app without minimizing, which might …
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This generally indicates that either some security software is interfering with Word's ability to talk to Zotero or that Zotero and Word are running at different integrity levels or as different users. You can check the process integrity level with …
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Did you recently upgrade to this version of Kubuntu? Could you install a non-snap version of Firefox (via PPA) and confirm that it works fine for you? Does Zotero then work too?
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@mcdn Does inserting that item in different documents also produce the same issue? What about other items in the same document? Where did you import this item from?
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Could you produce a Debug ID from the Zotero Connector after restarting the browser for an attempt to insert a citation into Google Docs?
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See https://www.zotero.org/support/adding_items_to_zotero
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See https://www.zotero.org/support/kb/multiple_instances
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Does it appear in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)? If so, one of your plugins is causing an issue with displaying the File menu. You can also find the New Feed option under the Feeds header in the collection tree, a…