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What is the full version number for Word? Does it work well in a new document?
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Could you submit a Debug ID for an attempt to cite in the document when overriding the document lock?
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Does opening context menus in Firefox work well? Could you try the Zotero Beta and see if it works there?
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Zotero is showing the citation window for you based on your debug log. If you cannot see it, you may need to look through open Zotero windows to find it.
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Restart Zotero and your browser, and submit a Debug ID from Zotero for an attempt to use Zotero in Google Docs.
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What version of Word are you using? Open a Word document, choose File from the top left corner, and then click either Account or Help on the left nav bar. You’ll see your Office version and information under Product information, on the right side of…
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This means one of your extensions is causing this issue. You should figure out which one it is and report it to the developer.
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Based from the error in your report it should work. You need to use the Add/Edit Citation button to insert a citation. Does that produce an error?
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Do not post screenshots, just submit a Report ID for the new error.
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Restart Zotero and your browser, then try again. When you attempt to cite, make sure you look through all your browser windows and make sure a Zotero Google Docs authorization window is not waiting for action, then look through all Zotero windows, t…
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See step 2. https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear Make sure there is an option to Install Microsoft Word Add-in in Zotero Preferences, and if not, follow the steps on that page.
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You should make sure you are running the latest version of Word 2013. Any crashing of Word is due to instability in Word itself and Zotero cannot do anything about it. Some versions of Word tend to crash more than others, but we have not been able t…
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Zotero tries to get the document by accessing the Running Object Table. This is failing for you. If it fails for some reason, then Zotero tries to get a running instance of Word via the OLE registration database using GetActiveObject and accesses th…
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Have you tried restarting your computer? Do you have any proprietary security software running? Can you disable it temporarily and try opening Zotero then?
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Microsoft is most likely synchronizing your user preferences across computers for the Microsoft account, so it is likely that the issue is caused by some user configuration setting.
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This is not related to your Zotero library contents. Zotero is failing to find a running instance of Word on your main user account. It would be caused by some user-wide Windows configuration or proprietary software, but its hard to say what specifi…
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Sorry, I meant just any folder on C: disk, not the root directory. Does it work correctly if you create a new Windows user account on this computer? What is the full version number of Word that you are running? (Open a Word document, choose File fr…
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See Reporting Problems. Provide step by step description of what you do and what happens.
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@atyshka also, can you provide another Debug ID from the Zotero Connector for pressing Reset Translators in the Connector Preferences -> Advanced?
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Does it work if you store the document on disk C instead of a different disk? Do you run any proprietary security software? Does it work if you disable it temporarily?
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Does it matter how long your computer is suspended for, or even suspending it for a few seconds make this happen? Could you produce a Debug ID for the failed docs interaction from Zotero Connector? Enable Debug Logging before putting your computer t…
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With Zotero 7 connector could you provide a Debug ID for pressing Reset Translators in the Connector Preferences -> Advanced?
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Do you have a button in Zotero Preferences -> Cite which allows you to (re)install the Zotero plugin? If you do not, you need to follow the steps in the troubleshooting page. The button missing indicates that Zotero is failing to load the Word in…
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Zotero definitely works with a Windows 11 local account. You should follow the steps Dan linked to above, which specify what you should do if there is no button to reinstall the plugin on the account where it was not available.
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Are you storing the document on OneDrive, or on your disk? Does it matter which drive you store the document on?
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Service worker restarting is not related to this error. Can you reproduce this if you disable Google Docs Offline and Paperpile Extensions? Does it only occur if the first action after resume is trying to use the Zotero plugin? Does it happen if you…
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Google required us to switch to a new browser extension framework, which forces us to inject a hidden iframe onto all pages and that seems to be what's causing it to break. We are going to talk to Chrome team about improving the extension framework …
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And the Zotero Connector in the new user account is allowed to run on every website? If that doesn't help, does temporarily reverting to Zotero 6 help?
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Is this a default citation style or have you modified it yourself? Have you added items to the bibliography via the Edit Bibliography dialog? If you press Add/Edit Bibliography and the "Revert All" button in the bottom left is available, it means yo…
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We've not seen something like this before. Have you tried restarting your computer? Could you try removing the Zotero.app, then restarting your computer, and reinstalling it? If it doesn't help, could you create a temporary macOS user account and se…