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Yes, this is caused by Safari preventing Zotero Connector from working on all pages, specifically, Zotero Connector needs to run on the page that says "Connector Authorisation Complete", and cannot. Safari Preferences -> Extensions, when the Zote…
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Does enabling Zotero Connector to run on all websites (see https://www.zotero.org/support/google_docs#menu_doesn_t_appear) help?
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Could you also submit a Debug ID from the Zotero Connector? Does it work in a new document? Does this also mean therefore, that I cannot insert a citation/use Zotero with a Google document owned by another colleague, but which I have permission to e…
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Restart Zotero and Safari. When prompted to select the Google account, make sure it is the account which owns the document you are editing (it may, or may not be the same as the one you used to register your Zotero account). If you still get the red…
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I am not sure what the problem is. The previous debug log you submitted showed a successful insertion of bibliography. It took 42s to do it. If the bibliography did not appear, either some other plugin in Word is somehow interfering, or there is som…
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Seems like the bibliography inserted correctly. Was there any issue?
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See Troubleshooting Errors in Word Processor Documents
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You should enable Debug logging right after restarting Zotero and then press Add/Edit Bibliography in Word. Do not perform any other action and wait for at least 10 minutes, then submit the Debug log. What version of Word (full version number) are …
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So my citations are active I think because when I click on the first one, it appears with the right articles. However when I click on the 2nd, 3d citation etc. it states the same articles of the first one? Add/Edit bibliography doesnt work either wh…
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Does it work if you disable other extension in your browser and reload the page?
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This is a Chrome bug. I've just discovered what causes it and submitted a ticket to chromium bugtracker. You can mark this issue with the "+1" button at the top to mark that you are affected, which should get the attention of developers quicker. I …
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If you are able to find ways to reproduce this, or send us a small sample from your document where this is reproducible, we will fix it.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
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See Troubleshooting Issues with Zotero Translators
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If your Normal.dotm has been customized, Word may not be able to add tabs. You can reset your Normal.dotm template by moving it somewhere else (like Desktop) and restarting Word. This will remove any customizations you've done, but might allow the Z…
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What OS are you on? What browser (with full version number) are you using? Does it work if you disable other extensions and restart the browser?
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The login URL scheme is designed to be used with %u, since you wouldn't usually redirect back to the same hostname from the proxy login page. Does using https://learning.oreilly.com/accounts/login-academic-check/?idp-slug=technische-hochschule-nuer…
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This may be a Google problem that resolves itself. If not, see Troubleshooting Errors in Word Processor Documents.
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See Reporting Problems. Provide more information
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roll back Word 365 from current release to several previous releases Are you saying that the latest version of Word works correctly, but an older version causes the issue? If that is the case, the solution is to update to the latest version of Word.…
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@researchgirl As per above questions, can you reproduce this in a new document, perhaps by using Edit Bibliography? If you cannot, can you fix it using the Troubleshooting Errors in Word Processor Documents steps?
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Citation formatting is based on the citation style that you are using. Use the Document Preferences button in the Zotero toolbar and check to make sure you are using the correct citation style.
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Do you have any other plugins besides Zotero installed in Word? If so, could you see if it works with them disabled? Also, after inserting a citation, are you not getting a popup that says an error occurred in the Zotero word processor integration?
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See step 7 of Troubleshooting Errors in Word Processor Documents
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Based on your Debug ID it looks like a citation was successfully added. Did an issue occur when you were adding it?
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Can you create a new Windows user account on your computer and see if it works there?
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Restart your browser. When attempting to cite with Zotero, you will be prompted to choose a user account. You should choose the user account which created the document you are editing, not the user account which is associated with your Zotero accoun…
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You seem to have a proxy configured with %h/%p as the Proxied URL Scheme. It is not valid which is why it is failing. Did you configure this proxy entry manually or did Zotero automatically add it for you?
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Sorry, I wasn't clear. You should submit a Debug ID from the Zotero Connector for the document lock override.
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If Firefox also freezes for you, there is a some fundamental config issue on your distro/setup. Zotero is based on Firefox, and if you can get Firefox to stop freezing on right-click, Zotero will most likely too, but you will find troubleshooting Fi…