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Could you submit a Debug ID for attempting a citation insert?
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The functionality is essentially the same in Zotero 4.0 and 5.0. You always get prompted to choose a style when first inserting into a document. Zotero 5.0 simply combines the icons and makes them contextual: the Add/Edit button will edit a citation…
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This will work in the next connector version. The config editor is found under [ext_url]/preferences/config.html
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@charpent sorry about that, I think 64-bits JRE detection on Windows is a bit buggy. In the meantime you can perform manual installation
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There are technical hurdles preventing us from adding that to Safari. Unless there's changes on Safari front proxy detection is not coming.
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Does your user account on the computer have limited privileges or you have security software installed? You can attempt manual installation
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Do you have Zotero listed under View -> Toolbars? If you do, make sure it's ticked. If it is not there, have you changed the startup location of Word 2011?
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In most cases installing Zotero 5.0, going into Preferences -> Cite -> Word Processor Integration and clicking "Install..." under Word should suffice
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Does this occur in a new document?
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I looked into getting the connector to work on Edge, but sadly, there's no good news to report. While we don't need every webextension API to support the baseline functionality, translation, in Edge, unfortunately, even getting that to work is tric…
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Most likely corrupt citations in your document. See https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
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(1) At the bottom of the list the location should include '.jdk'. If it does not, you have Java JRE, which is usually enough for other applications, but not LibreOffice. (2) https://wiki.documentfoundation.org/UserProfile#mw-headline (3) The Zotero …
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For the time being switching to an author-date based citation style (e.g. American Psychological Association 6th edition) may speed up your inserts and a more convenient solution will come in the future.
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The certificate issue prevents Zotero from automatically updating Translators and Citation Styles, but the Word Plugin issue is independent, although I am not sure how the network you are connected to could affect that, since the plugin interacts wi…
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That's fine, you can ignore the notification (or click the X on the right, if it's really annoying). The one you are seeing is purely an informational one.
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Which version of Zotero and has this been the case for a long time? Generally this should be slow for .. every insertion if you have a lot of them in this document, so the 3s is actually an outlier here. We are preparing a way to speed up insertion…
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There is a known LibreOffice issue where plugin installation on MacOS by double-clicking the .oxt file freezes LibreOffice. Any reason why automatic-installation from Zotero Preferences isn't cutting it? Either way, you may need to clear your LibreO…
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Could you provide a Debug ID for clicking the install button?
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You are seeing the Automatic Institutional Proxy Detection notifications introduced in the new version of the connector.
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Could you create a Debug ID for clicking Add/Edit Citation in Word?
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Pressing ESC will close the dialog without saving the changes you made to the citation, while pressing Enter will close the dialog and save those change. Either way, doing that will move the focus back to the Word document (as does closing the Class…
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Make sure you press Esc or Enter in the Zotero Quick-Format dialog. If you don't, the dialog is moved into the background, and when you press a button in the word add-in, it just pushes the dialog back to the front.
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This will not necessarily help, but if you are using Standalone, then you should upgrade to Zotero 5.0. If there is a bug, we will not patch it for 4.0 anymore. Either way, could you submit a Debug ID for a failing update of a document?
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@araefielding seems like you have a hyphenated proxied URL even for a non-HTTPS scheme, which the Connector does not expect by default. See if T&F translator gets detected after going to Connector Preferences -> Proxies -> http://%h.fgul.i…
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Is Zotero itself working fine? Could you provide a Report ID?
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Can you generate a debug ID for pressing one of the buttons in Word and interacting with the add citation dialog?
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@kevinwilson Things to try: 1. Disable other extensions, especially related to adblocking/security 2. Relax privacy settings of Chrome, if they were increased from default 3. Make sure the version of Chrome is 59. Older OSes won't let you upgrade p…
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What version of OS, Office? Do you mean you have both an Add-Ins tab and a Zotero tab?
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Zotero.dot file should certainly be in Zotero.app, unless your colleague has accidentally moved it out of there completely. An older Zotero.dot should work, or a recent version can be downloaded from here. However, if your colleague has changed the…
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What version of MacOS are you on?