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Press Win+R and type in the path to zotero.exe, then add -ZoteroDebug -jsconsole at the end. You might get some debugging windows which should shed some light on this.
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Ok, lets try this fix. Follow these instructions carefully: 1. Open zotero installation folder (default C:\Program Files (x86)\Zotero) 2. Navigate to extensions\zoteroWinWordIntegration@zotero.org 3. Download this zip file 4. Remove the contents of…
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What version of Word? Would you mind extracting the snippet that causes the issue (if it can be reproduced after removing the surrounding text) and sending it to support@zotero.org with a link to this thread?
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What version of Word?
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See https://www.zotero.org/support/word_processor_plugin_manual_installation Make sure your startup location wasn't changed or if it has, you need to move Zotero.dotm there manually.
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Does it happen every time after the first citation or is it not consistently reproducible?
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See the thread I linked to above. You need to either update your version of Zotero or upgrade to Zotero 5.0 if that's a possibility for you.
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Is this consistently reproducible? Does it happen in a new document, or only in an existing one with many citations?
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What version of Zotero are you on?
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Try updating to 5.0.26 and see if that helps? @adamsmith another debug ID would be useful if it's still broken.
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See https://forums.zotero.org/discussion/67902/this-and-single-is-undefined-error#latest
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Did this used to happen before? If you insert enough text in a document to span multiple pages and insert Zotero citations, you get the jumping, or is it just that one specific document?
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It's worth doing some basic troubleshooting steps: uninstalling Zotero from Windows via the uninstall programs app, if that's possible, redownloading the setup file (perhaps with a different browser) and trying again.
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Enabling the add-in within Word is not functioning for some of our students, Zotero.dotm is located in start-up folder for Word via Word, but they receive the error message anyway. If you see the ribbon tab and get the error button, that means the …
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Right, so per my note above, the way to go about troubleshooting this is as follows: 1. Check that under Zotero -> Tools -> Add-ins "Zotero Word for Mac Plugin" is enabled If you find that it is enabled, it means Zotero will have already atte…
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Does it happen in a new document?
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We recommend switching to LibreOffice. Zotero no longer supports OpenOffice. OpenOffice has not been updated for a long time now and appears to be essentially abandoned.
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This should work as expected. Could you describe the sequence of actions that lead you to this problem, provide URLs, etc?
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In general, the requirements for the word plugin are these: 1. Under Zotero -> Tools -> Add-ins "Zotero Word for Mac Plugin" is enabled 2. Zotero.dotm is placed in the startup folder of Word A new install of Zotero should have the plugin enab…
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Please follow these instructions https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon
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What version of OS, Word?
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Follow the link I posted above for instructions on how to produce a Report ID.
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The Wiley and T&F links you've posted are not proxied there. You could try going into connector preferences and changing the proxy scheme to http://0-%h[and the rest] and see if that helps at a all. Your proxy setup is pretty unusual, so Zotero…
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Does UoL prepend 0- to all proxied journal URLs or only sage?
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It's working for me behind a proxy. Could you submit a Debug ID for a save from Zotero?
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Have you tried restarting Firefox and Zotero?
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I've created a ticket to track this, but no timeline for the moment.
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See this https://www.zotero.org/support/word_processor_plugin_troubleshooting#toolbar_does_not_appear_in_word_20042011_or_is_incompatible
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Could you describe your problem in detail? https://www.zotero.org/support/reporting_problems
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Do you have a big library? Is it fast after loading up?