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From Troubleshooting Errors in Word Processor Documents: 4. If using Windows, in Word Options → Advanced, make sure “Typing replaces selected text” is checked.
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The video shows you working on a document with 60+ endnotes. The one you sent us has 3. Can you send us (support@zotero.org, with a link to this thread) either a snippet of a document where you can reproduce this behaviour locally, or share the full…
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How did this software get into the partially installed state and what did you do to remove it?
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Provide a Debug ID for an attempt to perform this operation.
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Right. If this is an organizational machine, some institutional policies may be the cause of this. We don't have an exhaustive list of all policies that may make Zotero tab not appear in Word, but some information on that is available here: https:/…
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There is no Word Online Zotero plugin. For the Google Docs plugin, it only works on the official google docs website. If you use Google Docs with Dropbox or somewhere else on an embedded page, it will not show up. Submit a Report ID from the Zotero…
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You may use Zotero Help -> Debug Output Logging -> View Output to see whether Zotero is processing your document in the background. The progress bar is static, but if it's present, it means Zotero is working on your document.
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Do you use any security software or firewall on your machine that may be blocking (local) network connections? Does it help if you temporarily disable it? If not, are you using something that may be potentially replacing the curl command, such as A…
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1. Yesterday you wrote in response to a debug ID I submitted: “The debug log doesn’t look right and is still taking too long, and retrieving all fields from the document, which it should not do.” That was a clear acknowledgement of a problem. It is …
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No, this is not relevant error. Missing resources either way wouldn't cause a segmentation fault crash, but instead an exit with an error prompt. Segmentation fault means that the working memory got corrupted while the program was running, which ind…
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Quoting my very first response on this thread: This is a general issue with Word for Mac unfortunately. After restarting Zotero, when you cite in a new document for the first time with "automatically update citations" disabled, the initial cite will…
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Can you make a screen recording of you checking Zotero.dotm in Word add-ins and one that displays Zotero tab not appearing and post it here?
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The debug log you've submited doesn't show a slowness that's not ordinary. It could be a little faster, and that's Apple's or Microsoft's fault, we are just using the tools they have provided for plugin developers, so we can only be as fast as their…
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When you use the Zotero citation dialog, if you want to cite multiple items in a citation, you should add them all to the citation in the dialog. If you are using Zotero 7 with the classic citation dialog, you need to click the Multiple Sources butt…
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You sent us a snippet document to test. Do you see the same erroneous behaviour on that document that you see with your main document, since you say you don't see the issue in a new document? Could you create a screen recording of the issue that yo…
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There was a problem with ScienceDirect website translator and we have addressed it now so saving from the article page should work again.
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If you open Zotero and go to 127.0.0.1:23119, does a page load that says "No endpoint found"? If you go into Word startup folder is there a ZoteroPort.txt file in there? Does removing it and attempting to cite work then?
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The video you sent us is showing you starting Zotero and insert one citation. The point that I have repeatedly explained above, is that first insert after restarting Zotero is going to be slow. The question is whether subsequent citation inserts or …
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In a new user account does Zotero.dotm option show up under Word Add-ins? Is it checked, and if not does checking it help?
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Adding citations with the Zotero plugin always edits the undo history like that on macOS. Unfortunately we don't have a way to control it. Regarding the error, you should follow the troubleshooting page posted above.
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@carolineolesky In the original document where you are seeing problems can you open Zotero document preferences, change the citation style to something else (like APA) then change back to your style? Does that fix the issue?
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I do NOT see this behaviour with 7.0.30. I used the same doc that I sent to you. Once I use document preferences to swap to MHRA, it does not do anything else: trying to insert a reference just takes me to main Zotero window, but does not allow inse…
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Does it show if you create a new Windows user account and test there?
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@NicolaJohnson I've looked at the document that you've sent us, and aside from it using a custom citation style, once I switched to MHRA with endnotes and automatic updates disabled, and attempted to insert citations, everything worked as described.…
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The underline from inserted citations will be removed when you press Refresh in the Zotero tab. The underline is there to remind you that those citations have not been updated according to thoe whole of your document, and appropriate formatting appl…
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Provide a Debug ID for an operation that doesn't work in your document. Describe what you did at each step of the troubleshooting instructions and what happened.
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Word>Zotero>Document Preferences>Cite : Zotero keeps forgetting the cite style. Every single time I open a new Word for Mac document I have to go to 'document preferences' and set it to MHRA. It keeps defaulting to one I used last year. Thi…
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That is not a Debug ID for a Zotero restart. Please follow the instructions on the page linked above.
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What version of Word are you running (In Word press File -> Account -> About Word)?
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You can provide Debug ID for an operation that fails from Zotero and we may be able to help, but otherwise you will have to follow the Troubleshooting Errors in Word Processor Documents steps.