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@Kbs2066 Also note that if you have done extensive customization to your ribbon layout the instructions above might not work as something may have gone corrupt. As a last resort you could try moving your Normal.dotm file away temporarily for testing…
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Thank you for the answer. That's really unfortunate, one would think that Zotero would have the best support for LO as it is open source. I wonder if I go and file those as bugs in libre office if it will help?I believe there is a bug filed for Refe…
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Even though LibreOffice Writer has the option to apply field shadings, it does not do the same for bookmarks, so it is difficult to distinguish citations in text. Is there any solution to that? No, there's no shading for Bookmarks in LibreOffice, wh…
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These Debug IDs don't seem to include a save (failing or otherwise). Please make sure that you reload the page that you are trying to save before producing the Debug IDs.
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The Zotero LibreOffice plugin installer looks for LibreOffice in default install locations, which is why the installer does not work for you. You can either install the plugin manually or move LibreOffice back to /Applications/LibreOffice.app and ru…
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Which OS is this? Did you choose a custom location to install LibreOffice in?
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@ChildrenSisyphus Could you produce Debug IDs from Zotero and Connector for the failing save?
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Your software versions seem fine. Since it works fine in a new document try debugging broken documents instructions.
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They're not compatible and won't be compatible in the future since the long-term target is to move Zotero away from Firefox architecture onto Electron.
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An alternative here would be to convert the document citations to Bookmarks (from Fields), save as .doc, then edit in LibreOffice. If extensive edits on citations are expected you should probably convert to ReferenceMarks and save the file as .odt t…
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Is it just Word or both not responding? If you go into Zotero Preferences -> Cite -> Word Processors, do you see an option to reinstall the Word plugin? What version of macOS are you running?
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That proxy is probably going to be too complex for Zotero to handle correctly. You should avoid the automatic convertion between dots and hyphens in your situation as it might lead to translation breaking completely and might want to disable Zotero …
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You will have to be more specific. Can you insert citations in a new document? What happened at each step of the debugging instructions? You have sent us in the full document, but you will have to follow step 10 and isolate a broken citation before …
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By copied document do you mean you used the transfer document procedure, or just copied the contents of the doc file into google docs? The latter is not recommended and will certainly cause issues with Google Docs integration. Could you submit a Rep…
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See debugging broken documents
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Everyone editing the document must have the Zotero Connector installed and authenticated with Google Docs for use with Google Docs, otherwise copying and pasting pieces of document will unlink the citations in the copied text.
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@wosk Could you submit a couple more copies of recent crashes if there are multiple? Does restarting Safari, Zotero, or your Mac, as well as reinstalling the Zotero Beta help to alleviate the crashing?
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Can you be more specific about what you mean by "unable to insert any citations into footnotes"? Do you get a citation dialog and then an Error? No citation dialog at all? Did you try this in a new document? What citation style are you using?
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Open a new word document (empty) and try to introduce new citations. It sometimes manage for a couple of them, but then crashes after a couple of insertions @ssinaima So you're saying you can reproduce this in a new document? Could you confirm wheth…
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If you close Zotero, go to your Zotero profile directory, and move extensions.ini, extensions.json, and the 'extensions' folder to your desktop, and then restart Zotero, does it work? (If any of those don't exist, that's OK.)
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Could you submit a Report ID and post it here? Afterwards try the manual installation instructions. https://www.zotero.org/support/word_processor_plugin_manual_installation
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You will have to follow debugging broken documents instructions for the document that is causing you problems. Make sure to create a copy in Google Docs before proceeding. Alternatively you can try to use the Google Docs revision history of the doc…
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Does this happen even if you restart both Zotero and your browser between inserts? Do you get a citation dialog to appear at all, or do you only see the Zotero progress bar? Does it work well in a new document?
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The Beta version of Zotero is fine. The Chrome connector in general is very stable. You do not have to switch your browser to Chrome entirely, you can use Chrome only when you need to save with Zotero. We are hoping to have a proper fix for the Safa…
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@AlexandraAndreea you can use the Zotero Connector on Chrome or Firefox if you're struggling with getting the Safari one to work. To help in fixing this for the future when the button disappears, could you open Console.app, select Crash Reports on t…
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Try the debugging broken documents steps to fix the original doc
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The installation is indeed instantaneous although sometimes due to custom configurations in Word the automatic installer is not enough. Do you still get prompts about unreadable document contents? Have you tried restarting the computer? Did you try…
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In a pinch you could try creating a new user account on your computer and see if it works there. For a proper fix: does it work in a new document? Do you get any errors if you open a new document/and or try to cite with Zotero in it? If it works w…
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If you open Zotero Preferences -> Cite -> Word Processors is there a section for the Word plugin? It would be best if the person experiencing the issues could post here on the forums.
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@NmaiC No need to provide a document, I know what the issue is. We should display a better prompt for this and I've created a ticket. Renumbering citations causes problems with the citation processing logic code so it is unallowed.