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Does it work in a new document? If so run through the debugging broken documents steps.
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See https://www.zotero.org/support/installation
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I tried adding the proxy and cambridge as the host, and it worked. What does this mean moving forward? Zotero cannot offer automatic port based proxy recognition and it doesn't know it should use a specific translator for a website with wrong url un…
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I am seeing a lot of fields with names like "__toc____toc__ Municipal Roles in Open Spaces" and "__toc____toc__ Sports fields", so the extension is likely the culprit.
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We are working to make this process much faster in the future, but for now it can take upwards of an hour in a document that's very long. Currently a faster alternative is to select all text in the document (CTRL-A or CMD-A, depending on your OS), c…
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Run through the debugging broken documents steps.
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Are you experiencing a constant problem with a Word document or is this an intermittent error?
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You should see the usual progress bar from Zotero when you choose to unlink citations and wait for the progress bar to disappear. What do you mean when you say "the document freezes"?
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I looked into the doc that you shared with us and it seems that some other extension you are using is adding a tremendous amount of data to the document, which is preventing the Zotero Connector from working properly. Unfortunately the data added …
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@morgand73 Try with the Firefox Connector beta again. It will take a while, but you should not be seeing this error message in Firefox Connector beta at all.
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You are most likely running Zotero from the image file. You need to drag the Zotero application into your Applications folder and run it from there, at which point the Word plugin will show up.
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Yes, the prompt is a change that is new to macOS Mojave as an additional security measure from malicious software controlling your applications, but it seems to be bugged in some cases. Could you try creating another user account on this MacBook and…
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Did it work before with Word 2016?
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What version of Word, Operating System and Zotero? Did it work before?
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Try updating to the latest version (18B75)
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@baongobui For macOS version what's the build number (like 18A371a)?
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What is the version number of Mojave that you are on? Do you have an older version of Office on this computer?
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You'll have to reset the LibreOffice User Profile https://wiki.documentfoundation.org/UserProfile
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@T-Bone21 Please start a new thread, include which version of Zotero and OS you are on and what you have tried in detail and where you got stuck, if anywhere.
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While it won't hurt to give access to everyone to read the translators, your user should have the rights to read and write all files and folders under ~/Zotero for Zotero to work properly. A Zotero update certainly couldn't have changed that, so tha…
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Could you produce a Debug ID from Zotero? 1. In the Zotero Help menu, go to Debug Output Logging and select Enable. 2. Reload the page you are trying to save in your web browser, wait for it to load, then click the Zotero Connector button and wait …
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The export and import indeed would be the reason. If you don't want to sync your library, you can copy the Zotero data directory from one computer to another and Zotero will pick it up for you. If you still have access to your previous computer an…
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If you're updating items in your Zotero library and the changes are not reflected in the document it means that the cited items in your document are not linked to any items in your Zotero library. This could be due to a variety of reasons: 1. You or…
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Could you produce a Debug ID from Zotero? 1. In the Zotero Help menu, go to Debug Output Logging and select Enable. 2. Attempt to insert a citation in the document, wait for the error dialog to show up and click "OK", 3. Before doing anything else,…
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I've just tested collaborative writing with Zotero and it works on MacWord, but not Windows. We've had issues with OneDrive stored documents for a while now and after examining this more thoroughly I am hoping to have this fixed shortly. Note that …
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I've seen all the articles based on MS's press releases, where they hype all the new "AI and Cloud" features of Office 365, but I've not actually seen a specific list of what's different. For what it's worth, I've been on Office 365 for at least 2 y…
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~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word is the standard sandboxed Startup directory for Word starting 2016, so installs into those certainly work without issues (including localized versions). If Microsoft started putt…
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@zuphilip did the automatic installation not work? What's the location of your startup directory?
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@hsr4888 We have published the fix for the Zotero Connector beta for Firefox. You will be prompted to authenticate Zotero with your Google Account and might get a scary screen saying the app is unverified. We are in the process of verifying the Beta…
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@pedrobrasil We have published the fix for the Zotero Connector beta for Firefox. You will be prompted to authenticate Zotero with your Google Account and might get a scary screen saying the app is unverified. We are in the process of verifying the …