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You need to remove Zotero.dotm from the Word startup path https://www.zotero.org/support/word_processor_plugin_manual_installation#word_for_mac_2016_and_2019 If you are having a Zotero related problems reinstalling is almost never going to fix anyt…
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Run through the debugging broken documents steps.
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Do you have any other browser extensions installed into Chrome and Firefox? Do you have the Zotero client open when trying to use the integration?
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Has it started working again? If not, is it only broken in one specific document or do no documents work?
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See https://www.zotero.org/support/dev/exposing_metadata
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Try renaming your Normal.dotm to Normal.dotm.bak and restart Word. The Ribbon tab for Zotero should appear automatically, but heavy modifications of your Normal template might prevent it.
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This is not a general issue. Your student is copying text and citations from a document written with Zotero version prior to 5.0, where storing citation data in the doc had been disabled. There is nothing else she can do other than removing all cita…
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Reinstalling Word won't remove the plugins as they are part of user preferences stored within your Windows account folder. If you have tested with the plugins disabled and the issue still occurred then there is no need to remove other plugins from W…
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The multiple Zotero plugins shouldn't be an issue although you can safely disable the .dot version. Can you replicate this issue with just 3 references and minimal text in the document and provide the steps? If not, can you send that minimal exampl…
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Does it still happen if you disable those plugins? You can do this under Word Options -> Add-ins, selecting the appropriate management section at the bottom and pressing "Go".
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I am unable to reproduce it with the same version of Word. Are you using a custom Word template, possibly one that did not come with Word? Do you have any other Word extensions installed?
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This is a Preference that you can see in the Document Preferences dialog. Open it from within the Zotero tab in Word.
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So do you have store as Fields or Bookmarks selected? Bookmarks may cause problems as these and you should only use it if you are sharing and editing citations within this document with someone who uses LibreOffice
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We need a precise version of Word to troubleshoot this.
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What do you mean by "I don't think my citations are stored as bookmarks"? Do you have Store as Fields or Bookmarks selected in the document preferences?
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This is not a general issue. What version of Word are you running (such as 16.20)? Can you reproduce it in a new document? Can you make a small snippet of your document that reliably reproduces the issue and send it to support@zotero.org with a link…
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This has been requested before, I've created an issue for it https://github.com/zotero/zotero-google-docs-integration/issues/24
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@damina Wrong notes shouldn't get updated. Are you storing your citations as bookmarks (selection in Zotero document preferences).
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See https://www.zotero.org/support/troubleshooting_translator_issues
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Sounds like a corrupt Word document. Run through the debugging broken documents steps.
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@damina If the citing dialog shows up quickly for you, but citation insertion is slow, you should generate a debug ID by performing the full insertion operation: clicking Add/Edit Citation and finishing an operation with a citation insertion, then s…
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Has it started working? If not, could you produce a Debug ID from the Zotero Connector? 1. Open the Zotero Connector preferences 2. In the Advanced tab of the Zotero Connector preferences, check the box next to “Enable Logging.” Do not close this t…
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We've never had this reported, thanks for detailed troubleshooting. I've created a ticket for it. It is not very high priority, but we will post here when it is fixed eventually.
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Thank you all for help trying to figure it out and @themoneyfactory for finding a workaround. I've added it to the Word processor troubleshooting wiki page. As for a proper fix, this is a Word issue and not directly related to date formatting VB ma…
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Are you sure your MacBook isn't going into standby while running a Zotero insert? If you're still working on this, could you produce a Debug ID from Zotero? 1. In the Help menu, go to Debug Output Logging and select Enable. 2. Attempt to insert the…
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Run through the debugging broken documents steps.
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Try renaming Normal.dotm to Normal.dotm.bak and restart Word. https://support.office.com/en-us/article/change-the-normal-template-normal-dotm-06de294b-d216-47f6-ab77-ccb5166f98ea
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You will have to give us details on what happened/where you got stuck following the instructions dstillman linked to above, such as whether Zotero.dotm was available under the Word Add-ins dialog.
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Could you send this document to support@zotero.org if it does not include any sensitive information? Does it work well in a new document? What version of Word are you using (such as 16.21)?
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JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[setTextRaw:field.m:597]" Does this happen every time you try to insert into this document? Only with a specific item or any one? Can you reproduce it in a new document?