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The Zotero Beta includes more detailed error reporting for the Word plugin, which is why we need another report ID. I cannot reproduce the errors that you were seeing on my machine.
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Could you install the Zotero Beta and produce a Report ID for the error?
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Try disabling it temporarily and see whether the integration works then.
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If you're able to reproduce the error, we'd like to see at the very least a Report ID, which might help us identify the cause of the problem.
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We don't really support master documents, but if it doesn't work with a normal document you should see debugging broken documents.
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Once again, I am not sure what you are describing. Can you be more precise in what buttons and in what order you pressed, what you saw on the screen at each step, and what was the final state of both Zotero and your document. Also please submit a Re…
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This is certainly not Zotero's doing or at least we have not had any reports of anything like this from Zotero before. If you see this again you should try using the Add/Edit Citation button on the "_" and see whether Zotero considers that a Zotero …
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Do you have any security software installed (aside from Windows Defender)?
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This seems like some sort of unusual document corruption. Try: 1. In Zotero Document Preferences switching to Reference Marks 2. Copying the full text of the document to a new document 3. Switching back to Bookmarks again Then see if you still see …
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So the Beta version doesn't fix anything, simply adds better logging that might help us determine the cause of the error. As for CPU usage, it alternates over the transaction. When Zotero asks Word to fetch Zotero fields Word CPU usage will go to 1…
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@AdamKucz The best advice I can give you here is to install LibreOffice 7.0.3, which now shows the location of the bookmarks in the document if you toggle formatting marks (¶ button, Ctrl-F10). If you insert citations with bookmarks in a new documen…
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Could you install the Zotero Beta, trigger the error again and submit another Report ID?
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Could you install the Zotero Beta, trigger the error and submit another Report ID?
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Does it work in a new file? Is this a personal computer or an institutional one? Did it work on this computer before? Where are you saving your documents?
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I also found a reference missing in the text leaving only "_," What do you mean? Was there a field that only had "_" for the field code? What was its text? What do you mean by "missing references"?
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You would have to lobby at Microsoft for this. I have spent a lot of time (much much more time than for any other Word processors) on the Word for Mac plugin troubleshooting bugs and optimizing it and it is still very slow (perhaps not as slow as th…
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Microsoft these days allows installing and using Windows without a license. It simply restricts certain features, such as customizing appearance, but nothing that will prevent you from using Zotero or Word.
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Were you unable to reproduce the error in the files I sent you - those that correspond to failures in my test results? I sent them all by email in a ZIP file with the test results; and referred the email to this ReportID. Yes, I've tested on all the…
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Do I take it that you found no 'hard' errors in the logs, and that you think the errors are occurring randomly due to speed issues (noting that speed was not my main issue, though faster is always nicer)? Well I couldn't get any errors so they are d…
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That's probably not it. What Mac are you using? How big is the document? How many citations do you have in it?
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@paulbosma The document that you shared with us contains no Zotero citations. You should use Zotero -> Refresh on the original document and make sure that all citations refresh correctly and you do not get notifications about unlinked citations, …
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Are you storing citations as bookmarks? I.e. if you open Document Preferences from the Zotero plugin in Word is Fields or Bookmarks selected? You should always use Fields unless you need to share the document with LibreOffice users. See the followi…
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The one from which you copy citations that are linked and refresh normally with Zotero
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I tried refreshing your test files with an early 2015 MBP running Big Sur with Word version 16.43 and ran into no errors. It seems that Zotero/Word fails to set the bibliography text field when you get the error. I can't think of anything else to at…
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Is there anything special configuration-wise about the D disk?
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Well it seems that working with a document saved on a network mapped drive is broken. I believe there may be some recent changes to Windows that may have broken this, since we have certainly had users use Zotero with Word on network mapped drives su…
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Can you make a copy of this document, trim it to only the part that fails when copied, test copying to ensure it is still broken and share it with support@zotero.org?
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Could you produce a Debug ID from Zotero for a Zotero operation in a file saved in a location where it doesn't work (a few different locations), and where it works correctly?
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Can you reproduce the issue consistently by copying the same part of the text into a new Google Docs document?
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Is this a personal computer or issues by your university or similar? Does it work if you save the document on your Desktop with a single-word name (like "test")?