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What is the full version number of Word that you are running? Did you try updating? Tell us what you tried with the final step of Troubleshooting Errors in Word Processor Documents instructions and what happened.
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Seems to be a Google Chrome regression. We've created a ticket to track it and will let you know here when we know more. A fix might come from Chrome or we might need to make a workaround.
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Could you post the URL of the page that you are saving?
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You should submit a Report ID. Generally, the Word for macOS plugin is unstable on some, especially older, Macs due to technical reasons. It might help to split your document into multiple documents by chapter and work on them separately, or move to…
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This is fixed in Zotero Connector 5.0.182. It should update automatically, but you can also check for updates in the extension manager of your browser.
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What happens if you select the full contents of the document, copy them, then paste into a new google document and attempt to insert a citation into that new document? Could you submit a Debug ID from Zotero for attempting to insert a citation into …
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Does it work if you copy the contents of the document and paste them into a new Google Doc?
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The document you shared only includes an unlinked citation. If you press Zotero -> Refresh in the document, and the citations you are trying to copy are unlinked, then copying them will also result in unlinked citations.
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See the final step of Troubleshooting Errors in Word Processor Documents. Share a copy of a doc with support@zotero.org and steps to reproduce the issue. It's best if you can recreate a doc that reproduces the issue from scratch, or at least cut the…
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See Reporting Problems. Provide more information.
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See https://www.zotero.org/support/kb/connection_error
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If you're using one of our supported browsers (Firefox, Chrome, Edge), and this still occurs, we would need to see a Debug ID. If you're using a different browser, the first thing to try is using one of the supported browsers and see if you can repr…
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#windows State what you did at each step and what happened.
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Are you working in a document with multiple tabs? Can you reproduce this in a document with a single tab, or when pasting into the first tab?
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Did you press Refresh in the Zotero tab?
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Could you submit a Debug ID from the Chrome Connector? Did saving with this proxy from Ovid OCE work before?
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This is not default macOS software, so something you have installed. You will have to investigate applications that you have installed and see which one it could possibly be.
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Provide a Debug ID for an operation that causes an issue.
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See Troubleshooting Errors in Word Processor Documents
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Provide a Debug ID for an attempt to insert a citation that fails.
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You have some software installed that interacts with the MacOS clipboard, e.g. by providing clipboard history, which interferes with Zotero plugin. You should temporarily disable the clipboard software. If that doesn't resolve the issue, temporarily…
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You should follow the Troubleshooting Errors in Word Processor Documents instructions and report what happened at each step if none of them help.
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The Erudit website doesn't provide the citation_pdf_url meta tag in the head element, so the Zotero Connector fails to find the PDF on the page. But the Zotero Client manages to find the PDF file via DOI resolvers. To fix this, your system administ…
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Could you also produce a Debug ID for an attempt to insert a citation that results in an error?
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See Manually Installing the Zotero Word Processor Plugins Make sure the Startup folder of Word is set to default, then put Zotero.dotm there. If you still have issues, upload a screenshot and submit a Report ID.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#libreoffice
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See https://www.zotero.org/support/word_processor_plugin_manual_installation Make sure that the Startup folder of Word hasn't been changed from the default one. If that doesn't help, let us know if Zotero tab disappears when you remove Zotero.dotm…
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Zotero inserts this when you press Add/Edit Citation to keep track of where the insertion needs to occur. It should disappear after you finish working with the citation dialog. If it does not, you can manually remove it. If it appears again, see Rep…
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Does saving work fine outside of wechat? Could you provide some links that are accessible on the external internet?
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You can move this window by the clicking and dragging on the red border. Alternatively you can press Alt-Spacebar, and select Move, then move it with the arrow keys.