Comments

• I'm not a techie and this is just to time consuming to pursue - will find another product! Thanks anyway

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 6, 2017
• I didn't note the number.

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 6, 2017
• I followed the debug instructions online?

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 6, 2017
• I have tried everything and logged a debug. I get the message in a new or old document. GIVING UP!

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 6, 2017
• I have uploaded Zotero 5 Beta and I now get the message: Zotero experienced an error updating your document. An unhandled exception occurred (getDocument:document.cpp) I am using Windows 8.1 and Word 2013.

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 5, 2017
• Yes - get the message in a new document. Did anybody else have the problem sorted or do we need to resort to a different product?

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 5, 2017
• I have installed / unistalled / reinstalled Firefox version and also Chrome Standalone (preference) but when I open Word the addins are there but if I try add a citation I get the message below. Zotero experienced an error updating your document. …

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 4, 2017
• I am also still getting this message - anyone find an answer yet!

  in Error when inserting a citation in Word using Firefox integration Comment by LaurenLLeathern July 2, 2017