SophieGreenway
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Are there any updates on this issue? I find the short title is given with some books, but not others, and can't work out why, it's not because of page references I don't think.
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I don't know whether it's relevant but the font size in other notes has increased??
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I've just had a similar issue this evening - notes I have been making attached to a file have completely disappeared on two separate occasions, I can't find how to recover them.
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Thank you- I have tried to update Word but it says all up to date. I tried a blank document and that works fine, and have now tried my original document where the problem arose, and that's fine too. I will talk to my university, which supplied Offic…
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Hi, I'm having the same problem, on a new document, attempting to create the first Zotero footnote. My word version is 1705 (Build 8201.220 Click-to-Run). I had quite a few word documents open at the time, a couple were large with a lot of footnotes…
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The download says Zotero 5.0.24. If this is not a common way of searching, am I missing a better way?
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I enlisted the assistance of a friend who was able to follow the instructions and all is now well. I used Zotero all day yesterday with no problems. Thank you for your patient assistance- this is the first time I have used a forum and will be happy …
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OK, I have tried again and the data has appeared. Had I chosen the wrong level in the file hierarchy? It is now in 'Mozilla >Firefox> Profiles>7wkfu4uh.default-1453368913712>zotero>zotero' I am confused about where I put the storage f…
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I have refreshed Firefox again and followed the instructions on 'Restore after Firefox Reset', using the zotero.sqlite file from 14th Jan, i.e. before the current problem. I also moved the storage file. However when I start Zotero in firefox my data…
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I just had a different error message, and have filed error report 334455707.
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The first time I tried to provide a debug ID Zotero seemed to work perfectly, but later in the day it has started trying and failing to sync again and showing the error message. I have submitted debug report D292130918. The debug report ran from me …
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Yesterday progress was 100%, 270 of 271 files, so I left it running overnight and by morning it displayed error again. Today it has a progress bar less than half full and the sync arrow is not turning. Firefox is intermittently not responding but I …
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I have had a try at disabling webroot and k9 which is an internet security system for children. The same thing happened both times.
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To respond to youre email- firefox hangs and then an error appears after around half an hour. I just restarted firefox to check. However this time the error message was different so I sent a report with this id: 1061341113. I will try disabling se…
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Thanks- I don't think I can just let it finish as twice in the last hour it has stopped and said 'A file sync error occurred', the first of which prompted me to send you the error message. By sync arrow I mean the green symbol on the right when Zo…
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Hi, I have tried to use Zotero this morning and it is constantly trying to sync. I can't enter any information (I am trying to write notes attached to an entry). Every time I try to type anything a loading symbol appears, and firefox hangs. Firefox …
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I have been using Zotero as normal for around an hour and it seems to be working fine, although the sync arrow has not stopped turning. thanks again for your help.
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The debug ID is D1281456236 many thanks, Sophie