dimmock
About
- Username
- dimmock
- Joined
- Roles
- Member
Comments
-
Thanks for the confirmation - I've had a couple of hiccups in the past when demonstrating style switching, so I always make sure to test the day before to avoid any problems. It's clearly not my day, as I'm now getting several formatting issues when…
-
OK, thanks - I think all available restarts had been attempted, but of course it can be tricky to confirm this on a video call. This has been very helpful, though - I'll certainly try to collect Debug IDs before raising any future issues (one issue …
-
Thanks. Is restarting with logging enabled something to work into initial triage? Does it do more than a simple close / restart? I'm wondering if it might have resolved the problem during our initial meeting, though hopefully this'll prove to be a o…
-
Hi again - in classic form, the issue seems to have resolved itself today. The user has been through the restart > debug process, and found that both records and PDFs were saving as usual with no error messages. They do note that they had a Chrom…
-
Hi again - I aksed the student to save the record at https://jcom.sissa.it/archive/21/07/JCOM_2107_2022_A03, as I knew this would be an OA article with the PDF accessible. In my profile this did indeed save both metadata and PDF. In the student's c…
-
Ah, I think this may have been a poor choice of site when saving this time round - I did confirm via a video call that the error was appearing on journal abstract pages, websites (a BBC news story), and also on a page of results from our library sea…
-
Apologies, that was my error. A report should now be submitted with the ID D805088616. The student has also reported a change in behaviour over the weekend - they're still seeing the error messages when importing, but the metadata now seems to be a…
-
Hi - many thanks for the reply. I've asked the student to submit a report and the ID should be D1535156023.