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I know you didn't recommend (or mention) reinstalling Zotero.dotm, but I was trying anything that seemed somehow related... Thanks for reorienting me to the correct procedure. In that procedure they instructed to export and delete keys one-by-one so…
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Resetting (regenerating) Normal.dotm, didn't solve it. So removed the existing Zotero.dotm file from the STARTUP folder, reinstalled Zotero and then reinstalled the Zotero.dotm file per https://www.zotero.org/support/word_processor_plugin_manual_ins…
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@dstillman I've been doing the tests with 2 out of the 3 initial citations used in the video I sent, as it seemed sufficient. But it's not the same doc. Each time I create a new blank Word doc. And yes, each time in the old account I get the problem…
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did what you wrote @dstillman : copied the zotero.sqlite file from my original account to the Zotero instance of the test local account. And it worked fine. I'll send the file even though I'm not sure you need it. I'll add to that file a screen capt…
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BTW @adomasven, when you write about accumulated changes in my profile, this is a bit odd since I changed computers and installed a new Office (new Word), so my profile should be fresh. In the previous PC and Word version (2010...) there was no issu…
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@DWL-SDCA hi and thanks for the reassuring words. Re the two tests (Generate Report From Items and Create Bibliography From Items with Copy to Clipboard), both were successful -- will send the files to support after posting here--meaning the output…
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If it helps any, we can schedule a Zoom meeting for troubleshooting in real time.
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The new test doc was attached to that email as well. I disabled all other extensions, restarted Word and in a new test doc tried to insert the citations with diacritics and apostrophes with the same results as shown in the video. Why should I create…
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hi, sent you a new test doc and a link to a 4-minute Zoom recording of the precise steps. Thanks
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@adomasven hi, no, it doesn't happen only when trying to switch the citation style, it started in March when I was just trying to insert references. I had an urgent need to change the citation style in a document that has references with diacritics …
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Today uninstalled Office and reinstalled. The Word version number is the same as after the repair: Word 2019 MSO (Version 2206 Build 16.0.15330.20260) 64-bit. The version of Office though, now corresponds to the July 18, 2022 Version 2206 (Build 15…
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Some of the references have authors whose names include diacritics.
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Issue reproducing steps: 1. Open the file in Word. The file is an article we're writing in Word with references currently in citation style Chicago Manual of Style 16th edition (note). 2. In the Word - Zotero tab click Document Preferences and choos…
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and here's the report ID: 411600559
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Okay, ran a repair, so now the version is Word 2019 MSO (Version 2206 Build 16.0.0.15330.20260) 64-bit. Looked at the MS page you linked to and there the 18 July update number is for the Office retail version, not for its specific components, in thi…
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This version of Word is part of Office Home & Student 2019. So guess that reinstalling will require uninstalling and reinstalling all the Office apps. What's the motivation for doing so in terms of fixing the issue?
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Link to test document in which the error is reproduced: https://docs.google.com/document/d/1iQAvCn_-O_u-rw4pwbVv9KY4RXrJ9Gmg/edit?usp=sharing&ouid=108531672942508848150&rtpof=true&sd=true
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hi, Microsoft Word 2019 MSO (version 2206 Build 16.0.15330.20216) 64-bit. I insert a reference with diacritics that I have in Zotero, into a Word file. Then I get the error. If I try to convert an old file that worked fine with these references to …
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Word 2019. Yes, I can reproduce this in a new document. It does insert the reference in the end, but issues the error and applies field formatting to the rest of the paragraph so I can't continue typing after the reference. Used Windows steps record…