Issue with diacritics
Hello, in older versions of Zotero that I've used there was no problem with references in which author names included diacritics (for example Niţă), but since I've upgraded to Windows 11 neither Zotero version 5 nor my newly installed version 6 cope with the special characters and issue the error "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?" This happens in a Word 2019 document. The report ID is 2031262410. Thank you.
Also, what exact Word version?
Step 23: (28/03/2022 20:39:45) User keyboard input on "My Library - Zotero (window)" in "My Library - Zotero" [... Ctrl-C]
Step 24: (28/03/2022 20:39:50) User mouse wheel up on "Mihai Răzvan Niţă (edit)" in "My Library - Zotero"
Step 25: (28/03/2022 20:39:53) User left click on "Items (tree grid)" in "My Library - Zotero"
Step 26: (28/03/2022 20:39:55) User left click on "Info (tab item)" in "My Library - Zotero"
Step 27: (28/03/2022 20:39:57) User left double click on "My Library - Zotero (window)" in "My Library - Zotero"
Step 28: (28/03/2022 20:39:59) User keyboard input on "My Library - Zotero (window)" in "My Library - Zotero" [... Ctrl-V Enter]
Step 29: (28/03/2022 20:40:04) User left click on "Word - 1 running window (button)"
Step 30: (28/03/2022 20:40:08) User left click on "Add/Edit Citation (Button)" in "Document1 - Word"
Step 31: (28/03/2022 20:40:09) User keyboard input on "Quick Format Citation (window)" in "Quick Format Citation" [... Ctrl-V]
Step 32: (28/03/2022 20:40:12) User left click on "Land use consequences of the evolution of cemeteries in the Bucharest Metropolitan Area Niţă et al. (2014), Journal of Environmental Planning and Management , 57(7), 1066-1082. (list item)"
Step 33: (28/03/2022 20:40:13) User keyboard input on "Quick Format Citation (window)" in "Quick Format Citation" [Enter]
Step 34: (28/03/2022 20:40:17) User left click on "Yes (button)" in "C:\Program Files (x86)\Zotero\zotero.exe"
Step 35: (28/03/2022 20:40:23) User left click on "Word - 1 running window (button)"
Step 36: (28/03/2022 20:40:24) User left click on "addin (Field)" in "Document1 - Word"
Step 37: (28/03/2022 20:40:25) User left click on "addin (Field)" in "Document1 - Word"
Step 38: (28/03/2022 20:40:26) User left click on "Page 1 content (edit)" in "Document1 - Word"
Step 39: (28/03/2022 20:40:28) User left click on "Page 1 content (edit)" in "Document1 - Word"
Step 41: (28/03/2022 20:40:48) User left click on "Add/Edit Citation (Button)" in "Document1 - Word"
Step 42: (28/03/2022 20:40:51) User left click on "OK (button)" in "C:\Program Files (x86)\Zotero\zotero.exe"
Step 43: (28/03/2022 20:40:53) User left click on "addin (Field)" in "Document1 - Word"
Step 44: (28/03/2022 20:40:54) User left click on "Add/Edit Citation (Button)" in "Document1 - Word"
Step 45: (28/03/2022 20:40:56) User keyboard input on "Quick Format Citation (window)" in "Quick Format Citation" [...]
Step 46: (28/03/2022 20:40:59) User left click on "Cemeteries and Crematoria Act 2013 No 105 (list item)"
Step 47: (28/03/2022 20:41:01) User keyboard input on "Quick Format Citation (window)" in "Quick Format Citation" [Enter]
Step 48: (28/03/2022 20:41:04) User left click on "No (button)" in "C:\Program Files (x86)\Zotero\zotero.exe"
Step 23: User keyboard input on "My Library - Zotero (window)" in "My Library - Zotero" [... Ctrl-C]
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: My Library - Zotero, MozillaWindowClass
Step 24: User mouse wheel up on "Mihai Răzvan Niţă (edit)" in "My Library - Zotero"
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Mihai Răzvan Niţă, Zotero Note Editor, My Library - Zotero, MozillaWindowClass
Step 25: User left click on "Items (tree grid)" in "My Library - Zotero"
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Items, My Library - Zotero, MozillaWindowClass
Step 26: User left click on "Info (tab item)" in "My Library - Zotero"
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Info, My Library - Zotero, MozillaWindowClass
Step 27: User left double click on "My Library - Zotero (window)" in "My Library - Zotero"
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: My Library - Zotero, MozillaWindowClass
Step 28: User keyboard input on "My Library - Zotero (window)" in "My Library - Zotero" [... Ctrl-V Enter]
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: My Library - Zotero, MozillaWindowClass
Step 29: User left click on "Word - 1 running window (button)"
Program: Windows Explorer, 10.0.22000.184 (WinBuild.160101.0800), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Word - 1 running window, Taskbar.TaskListButtonAutomationPeer, Windows.UI.Input.InputSite.WindowClass, DesktopWindowXamlSource, Windows.UI.Composition.DesktopWindowContentBridge, Taskbar, Shell_TrayWnd
Step 30: User left click on "Add/Edit Citation (Button)" in "Document1 - Word"
Program: Microsoft Word, 16.0.14931.20132, Microsoft Corporation, WINWORD.EXE, WINWORD.EXE
UI Elements: Add/Edit Citation, NetUIRibbonButton, Zotero, NetUIChunk, Zotero, NetUIOrderedGroup, Lower Ribbon, NetUIPanViewer, Ribbon, NetUInetpane, NetUIHWNDElement, NUIPane, Ribbon, MsoWorkPane, MsoCommandBar, MsoDockTop, MsoCommandBarDock, Document1 - Word, OpusApp
Step 31: User keyboard input on "Quick Format Citation (window)" in "Quick Format Citation" [... Ctrl-V]
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Quick Format Citation, MozillaDialogClass
Step 32: User left click on "Land use consequences of the evolution of cemeteries in the Bucharest Metropolitan Area Niţă et al. (2014), Journal of Environmental Planning and Management , 57(7), 1066-1082. (list item)"
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Land use consequences of the evolution of cemeteries in the Bucharest Metropolitan Area Niţă et al. (2014), Journal of Environmental Planning and Management , 57(7), 1066-1082., MozillaWindowClass, Quick Format Citation, MozillaDialogClass
Step 33: User keyboard input on "Quick Format Citation (window)" in "Quick Format Citation" [Enter]
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Quick Format Citation, MozillaDialogClass
Step 34: User left click on "Yes (button)" in "C:\Program Files (x86)\Zotero\zotero.exe"
Program: Zotero, 6.0.4, Corporation for Digital Scholarship, ZOTERO.EXE, ZOTERO.EXE
UI Elements: Yes, Button, C:\Program Files (x86)\Zotero\zotero.exe, #32770
Step 35: User left click on "Word - 1 running window (button)"
Program: Windows Explorer, 10.0.22000.184 (WinBuild.160101.0800), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Word - 1 running window, Taskbar.TaskListButtonAutomationPeer, Windows.UI.Input.InputSite.WindowClass, DesktopWindowXamlSource, Windows.UI.Composition.DesktopWindowContentBridge, Taskbar, Shell_TrayWnd
Microsoft Word 2019 MSO (version 2206 Build 16.0.15330.20216) 64-bit.
I insert a reference with diacritics that I have in Zotero, into a Word file. Then I get the error. If I try to convert an old file that worked fine with these references to a different reference format (using the Document Preferences in the Zotero Word tab), also get the "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?" error.
https://docs.google.com/document/d/1iQAvCn_-O_u-rw4pwbVv9KY4RXrJ9Gmg/edit?usp=sharing&ouid=108531672942508848150&rtpof=true&sd=true
1. Open the file in Word. The file is an article we're writing in Word with references currently in citation style Chicago Manual of Style 16th edition (note).
2. In the Word - Zotero tab click Document Preferences and choose APA 7th edition citation style. Store citations as fields is active and so is The Automatically update citations check box (selected).
3. Click OK. C:\Program Files (x86)\Zotero\zotero.exe error generation: Zotero experienced an error updating your document.
The version of Office though, now corresponds to the July 18, 2022 Version 2206 (Build 15330.20264) in the official Microsoft list of updates. But still updating the references generates an error (report ID 1209610470). This bug is a real impediment.
Thanks
I'm starting to despair. Do you think you'll be able to resolve the issue, or should I start looking into transferring all my references to another reference manager solution?
Re the two tests (Generate Report From Items and Create Bibliography From Items with Copy to Clipboard), both were successful -- will send the files to support after posting here--meaning the output was perfect.
Created a new Windows account (local), but the Zotero app for that user has no library. So for testing purposes added two references with diacritics and one without to the library. The Word file worked as expected (this file will send to support too) -- no error was generated when inserting references with diacritics and the citation font is as it should be with no extension of the field to the end of the paragraph as happened in my source environment. So what does this mean? I had uninstalled and reinstalled Office 2019 as @adomasven had requested. Doesn't the uninstall purge the Word config file and the reinstall create a new one? Do you want to compare the two Word config files [of each user]? If yes, where do I find them?
Rather than adding new items, can you try closing Zotero and copying the zotero.sqlite file from the Zotero data directory of the original account to the data directory of the new account? You'll want to have Zotero use the exact same database file to make sure you're testing the same data. (Don't set up syncing or anything, and don't both copying files from 'storage' — the goal is just to have the exact same database.)
Uninstalling Word generally wouldn't remove all the configuration files, so if you still can't reproduce it in the new account with the same database, there's likely still some sort of problem with the old Word configuration.
@adomasven might have some suggestions of what you can clear in your Word profile. I would start by making extra sure you've either disabled or uninstalled any other Word plugins or programs that might be interfering.
I'd start with resetting the "Normal.dotm" template (at the bottom of the page), then resetting the Options registry keys, then going through others one by one. Make sure you make backups of those registry entries as described at the top of the page.
You can add me to the list of users who failed to cope with solving Word-Zotero issues. And you're right @adomasven, it's a miserable situation to have to work with the test user/create a new user in order to use Zotero.