Upgrade Storagemvasilak
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You have a very old version installed, please update your apps.
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Can you provide some more details please? - Did you use two apps in split mode, slide over, or just switching from app to app full screen? - Was it Zotero and another app, or two windows of the Zotero app? - Were you doing something specific in the …
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Can you please describe what you were doing when the crash occurred?
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Can you please describe what you were doing when the crash occurred?
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Hey @ensar45, please make a new debug log as I described before. The one you sent hasn't logged opening a document.
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Please also provide the exact version of Zotero you have installed, and do mail such a file that displays these issues to support@zotero.org. If you make a copy of such a file, so there are no previous annotations, does it still cause issues? Addit…
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Hey @daniel.ashbrook, this issue should be resolved in the latest beta, and it will be part of an upcoming release. Can you please try it and provide further feednack if needed? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Hey @OMGyouzi, does this happen for a specific document? If so, can you mail it to support@zotero.org mentioning this thread? Otherwise, please make and share with us a screen recording of the issue.
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Hey @eeiverson, can you reproduce this issue consistently, with all PDFs? If so, is it a matter of just oppening a PDF and choosing which export action? Otherwise, which are the steps that lead to this crash?
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Thanks for reporting that. We have a fix and it will part of an upcoming release.
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Can you please mention which device, which iOS version, and which app version you use? If it's a specific file that has this behaviour, can you please mail it to support@zotero.org and mention this thread?
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Can you please describe what you were doing when the crash occurred?
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Can you please describe what you were doing when the crash occurred?
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Thanks for the feedback, we pinpointed the issue, and we'll have a fix in the next beta release. Can you also describe what you were doing when the crash occurred?
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Hey @liebesahe, does the app crash every time you try to launch it? If so, there seems to be an issue with the document that was open the last time, and Zotero tries to automatically open when you launch it. You can tap and hold the Zotero app icon,…
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Hey @CactusClyde58, can you repeat it consistently? If so, can you try the latest beta (2.0.0-398), that has a potential fix for this issue? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Hey @rdiaz02, I tried with the latest beta (2.0.0-398) in both iOS 18 and iOS 26 devices, with "Only Draw with Apple Pencil" enabled, and I cannot fully reproduce your case. When I enable an annotation tool in the toolbar, I can tap with the pencil…
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We have a potential fix for this issue in the latest beta (2.0.0-398), can you please try it and provide more feedback if necessary? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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We have a potential fix for this issue in the latest beta (2.0.0-398), can you please try it and provide more feedback if necessary? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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We have a potential fix for the actual crash log you sent in the latest beta (2.0.0-398), can you please try it and provide more feedback if necessary? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta Keep in mind that the other issue…
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We have a potential fix for this issue in the latest beta (2.0.0-398), can you please try it and provide more feedback if necessary? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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You misunderstood, by copying I want you just to test if the issues persist with the same document but without any annotations. The goal is to fix your issues so you can work as you need to.
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You can copy the document by exporting it (without annoations) and directly sharing it with Zotero.
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Hey @lucymking, can you share such a crash? This debug log is not it. Can you mail this document to support@zotero.org and mention this thread? Additionally, if you can share a screen recording from the start you launch the app, until the crash happ…
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Thanks for the extra info, we can reproduce the issue now. However, it is not recommended to have the same exact document open in multiple windows. You can have copies of the same document open in multiple windows, but those won't sync annotations. …
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You still haven't specified when exactly it crashes. Can you please make a screen recording since launching the app, until the crash occurs, and share it here, or mail it to support@zotero.org mentioning this thread.
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Hey @elainnecess, can you please describe what you were doing when the crash occurred?
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I'm a bit confused, can you clarify the following please: - You signed in the newly installed app, and afterwards it crashed while you were in which screen? - Does it crash every time? Or just the first time after you installed it? - Is it a specifi…
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Hey @jomchavez, if I get correctly your case, you had just updated an existing installation of Zotero from the appstore, launched the new version for the first time, and then it crashed, while subsequent launches work fine. If so, do you remember wh…
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Hey @Davin_Kao, can you provide some more details. Does it crash with a specific action, or just launching the app? by reinstalling do you mean you deleted the app and then installed anew from the app store?