Upgrade Storagefcheslack
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- fcheslack
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Comments
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https://forums.zotero.org/discussion/70311/webdav-sync-issue-with-box-msg-is-not-defined
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There's probably something in there that we don't allow in user or group names. Most likely would be 'Zotero' anywhere in the name.
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You can't do this yourself yet. That update to the website is waiting on something else to go live, but should happen very soon.
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As far as I can see the emails were sent out. This hasn't been a general problem, though emails are never entirely reliable with spam filters and delivery delays/failures.
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Do they still show up if you click the 'refresh' link beneath the tags on the online group library?
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I'm not entirely clear what state you're in now, but you can email storage@zotero.org with the details of the accounts and the storage subscription can be switched to the desired account.
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This should be working again now.
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This theoretically worked recently? I don't think those redirects should have been working for a long time (like, when we used item IDs, not keys).
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Can you try again now?
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Transferring ownership is separate because it requires the new owner to accept (because it may then impact their storage). Transfer ownership is on the main/profile settings for the group.
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yes, email registration@zotero.org with your desired username and email address.
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Chrome should work perfectly fine, even if it was relatively older. I'm wondering if something is blocking the script. I'd expect it to block the captcha too unless that was whitelisted. When you enter a username, does it update the preview url, an…
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Other people are successfully registering, so it's at least not a general problem. If you're posting from the same computer (or same IP address) I don't see any errors on our end being logged for requests from your address either. The captcha seems…
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That group is no longer owned by the account you're posting from. You can see the owner of the group from the group's main zotero.org page. The owner also has a storage subscription, but it has reached the increased storage limit. They can see the …
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They aren't ignored, they just aren't required to be in a result to be returned which is the default.
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Ha, I actually get the response for your post now for those queries. That's what's expected. I made it only require the term if it's >4 characters. The limits we use for several of these could change.
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I think this was mostly our tweaks to try to make searching work better by default (but still work on a DB the size of our forums), where we add a '+' at the beginning of each term if '+' or '-' is not already specified. It seems that was having the…
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@lizberger Can you ask them to try again now.
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We actually changed how this works for just this reason. When you switch plans, unless your current plan is nearly expired it will simply change your expiration date (https://www.zotero.org/support/storage_faq#how_can_i_upgrade_to_a_larger_storage_p…
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Yes, we've been working on that recently. Obviously we still have plenty more to do, but the situation should be improving as we implement more measures.
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@gurdas do you currently see a join button if you're not logged in? If so, on what page? That should already be the case currently. I was just talking about adding the message about logging in or registering to join a group.
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https://www.zotero.org/support/zotero_data
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It's in a group library owned by the account you're posting from. https://www.zotero.org/groups/70415/ccrn-rcrc If you install the Zotero client (https://www.zotero.org/download/) and sync with that account, you'll also have the data locally in an …
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Sorry, this was not really on my radar, but I should be able to get something out in the next couple days.
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How are you sending the invitation (email or username from group member settings, on her user profile page)? Are you sure you're sending to the account she's logging in with? The group would not appear in her library list on the Zotero client until…
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If you've already synced your local changes to zotero.org, it may just be that the web library is still caching your tags. There is a 'refresh' link at the bottom of the tags on the web library to reload them without using the cache.
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There haven't been posts because the original issue was fixed. There are a couple situations that can cause this problem normally: 1. The invitation has been revoked. A group admin can cancel an invitation for whatever reason (for example deleting…
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You can only log in to the website or sync using you username (noted in password reset emails) or your primary email address. For that account the primary email address is not the yahoo one but a gmail one.
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Tropy plans to have better collaboration features in the future, but isn't focusing on that yet, beyond being able to share metadata templates and having good export/import.
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https://www.zotero.org/support/institutional_storage