ID: 216215419, "Wrong identifiant"... but I'm sure its the good one !
Dear Zotero Connectors,
I tried to sync from two different computers, but, each time, I've got a little question-mark red circle (left to the green rotating arrow) saying "Identifiant ou mot de passe invalide"...
Mean "ID or password not valid". But it's the one which I logged in !
I don't know what to do. I'm lost in Zotero Translation.
Many many thanks for your help.
Henri J
I tried to sync from two different computers, but, each time, I've got a little question-mark red circle (left to the green rotating arrow) saying "Identifiant ou mot de passe invalide"...
Mean "ID or password not valid". But it's the one which I logged in !
I don't know what to do. I'm lost in Zotero Translation.
Many many thanks for your help.
Henri J
In fact, I logged with my e-mail adress!
So, big problem: I've got an ID in setting, but can not log in with...
Should I open I new account ?
But to sync, I've no choice, I need my ID (Username)... and it doesn't work with the one display in my setting page.
Many thanks for your help, and more generally, for Zotero
Best regard
PS: I'm sure it's the ID I give when I subscribed
Is that the username you're referring to? Can you log in to the website with that?
Unless something has changed in the last few years, the username and password in both places is the same.
Also note that it is often OK to write your questions in your native language if you aren't sure how to say it in English-- there's a pretty solid Francophone community here, and many other languages too. Still, I think I understood you fine.
As one of my post have been lost (I reply to ajlyon from the link given on a mail I received, signaling me the ajlyon's post and... I was not log in !), I write it again and forgot to tell you I also test to sync with my password as Username (and my password as password, of course), but it didn't work.
So, I'm afraid the core devs have to go in...
Sorry.
Ah, by the way, the good sentence was "I'm sure it's the ID I gAve when I subscribed (when my account was created)".
Longue vie to Zotero and its communities.
Henri