I have the same problem mentioned by several in the main part of this thread: can't empty the trash, get an error message "An error has occurred, restart Firefox." I've uploaded the debug report to Zotero server, # D507601691. (Before that, I tried using the database repair tool.)
julm: You've used the DB Repair Tool? Are you sure you've correctly replaced the old version with the repaired one? If so, e-mail the Upload ID from the repair tool to support@zot....org, with a link to this thread.
This should also now be fixed in the 2.0 branch dev XPI, so you could switch to that, empty the trash, and switch back to 2.0.2. It'll be included in 2.0.3.
I have tried repeatedly to empty the trash from my group library, using both the online Zotero site and my standalone software. I can't do it from either one. I get an error message from the standalone software, but when I click on Error Reports, it keeps getting stuck and so I can't even generate a report.
Oh, and I forgot to mention that I tried to use the database repair tool, but that didn't work either. I followed all of the steps outline in the Zotero documentation, but I couldn't even tell if it launched or not.
Your database is just hitting the practical size limits of Zotero at all ends, sorry. Your sync is timing out and your operation locally is running out of memory. You can probably make at least the trash emptying work by deleting items in the trash in batches of ~100 or so.
I tried but I can't delete anything. I then tried to back up my library, uninstall Zotero from my computer, create a new account online, and then reinstall Zotero to my computer. That doesn't work, because it keeps asking me about syncing from my old account. The reset options will not allow me to delete my old account. Please help!
Upgrade Storage
Thanks for your help---the repair tool worked! I was able to delete my trash--
I feel as clean as a whistle.
Thanks for your patience.
G
If you'd like to discuss further, start a new thread.
Filed a report (id: 2025165690)
Tried so far with no success Dan's suggestion to fix it.
Any ideas would be very welcome.
Thanks,
An error has occurred. Please restart Zotero. You can report this error by selecting “Report Errors…” from the Actions (gear) menu.
I THEN WENT TO THE ACTIONS GEAR AND GOT THE FOLLOWING ERROR REPORT:
The following errors have occurred since starting Zotero:
[JavaScript Error: “408 Time-out
Your browser didn’t send a complete request in time.
“{file: “chrome://Zotero/content/xpcom/sync.js” line:2507}]
[JavaScript Error: “Invalid response from server. Please try again in a few minutes.” {file: “chrome://Zotero/content/xpcom/sync.js” line: 652}]
[JavaScript Error: “uncaught exception: out of memory”]
[JavaScript Error: State check failed due to transaction in progess”’
Note: the error log may include messages unrelated to Zotero.
Press Continue to send an error report to the Zotero developers.
You can probably make at least the trash emptying work by deleting items in the trash in batches of ~100 or so.