Upgrade StorageZotero 10.0.6: Add/Edit Bibliography fails with setText:...field.cpp in Word 365
I need help diagnosing a reproducible Word integration failure that began after updating to Zotero 10.
System
- Zotero 10.0.6 (64-bit)
- Windows 11, build 26300
- Microsoft Word for Microsoft 365, Version 2609, Build 16.0.20430.20032 (64-bit)
- APA 7th edition, although the problem occurs with other citation styles too
Problem
Adding and editing in-text citations works normally. However, clicking Add/Edit Bibliography consistently produces “Zotero experienced an error updating your document.” The same error occurs in a new, blank Word document containing only one freshly inserted citation.
The log reports:
`[setText:Y:\zotero\word-for-windows-integration\build\zoteroWinWordIntegration\field.cpp]`
Troubleshooting already completed
- Tested in a new Word document.
- Removed `Zotero.dotm` from the active Word Startup folder and reinstalled the Word add-in.
- Confirmed “Typing replaces selected text” is enabled.
- Confirmed Track Changes is off.
- Tested in Zotero Troubleshooting Mode.
- Switched between Fields and Bookmarks citation storage.
- Restarted Zotero and Word.
None of these steps resolved the problem.
Zotero Error Report ID: 381919858
The failure appears to be specific to the bibliography-writing operation in the Zotero 10 Word integration. It was working perfectly before the update but I don't remember which version I was using before I updated on 20th October. Has anyone encountered this in Zotero 10.0.6 with Word 365 Version 2609? Is there a known workaround or a confirmed compatible earlier version?
I would appreciate a targeted solution because I need to continue working on my dissertation.
System
- Zotero 10.0.6 (64-bit)
- Windows 11, build 26300
- Microsoft Word for Microsoft 365, Version 2609, Build 16.0.20430.20032 (64-bit)
- APA 7th edition, although the problem occurs with other citation styles too
Problem
Adding and editing in-text citations works normally. However, clicking Add/Edit Bibliography consistently produces “Zotero experienced an error updating your document.” The same error occurs in a new, blank Word document containing only one freshly inserted citation.
The log reports:
`[setText:Y:\zotero\word-for-windows-integration\build\zoteroWinWordIntegration\field.cpp]`
Troubleshooting already completed
- Tested in a new Word document.
- Removed `Zotero.dotm` from the active Word Startup folder and reinstalled the Word add-in.
- Confirmed “Typing replaces selected text” is enabled.
- Confirmed Track Changes is off.
- Tested in Zotero Troubleshooting Mode.
- Switched between Fields and Bookmarks citation storage.
- Restarted Zotero and Word.
None of these steps resolved the problem.
Zotero Error Report ID: 381919858
The failure appears to be specific to the bibliography-writing operation in the Zotero 10 Word integration. It was working perfectly before the update but I don't remember which version I was using before I updated on 20th October. Has anyone encountered this in Zotero 10.0.6 with Word 365 Version 2609? Is there a known workaround or a confirmed compatible earlier version?
I would appreciate a targeted solution because I need to continue working on my dissertation.
This issue is document independent. Which means even if select a new Word document, insert a citation, and add bibliography, I get the same error instantly regardless of the document. I have also delete my normal.dotm file in Word which also had no effect.