Zotero deleting text on google docs

Pipo117
Hello, I’ve been having trouble adding citations to a Google Docs document. Whenever I try to insert a new citation, more than 20 pages of my work get deleted. I’ve tried pretty much everything I can think of, but I still haven’t been able to fix the issue. Is there a way to solve it?
  • adomasven Zotero Team
    See Troubleshooting Errors in Word Processor Documents. Make sure you follow through to the end.
  • nicholasjohn
    This just happened to me.
    I tried to add a page number to a citation. Google docs undid all work over the last 30-40 minutes, then deleted everything south of that citation.
    Disastrous.
  • adomasven Zotero Team
    You can restore the document to its previous version using Google Docs version history. If you can reproduce it consistently, please share the document (or a cut down version where it's still reproducible) with support@zotero.org with a link to this thread and we'll take a look.
  • soaresp.c
    The same is happening with me, when I open a new document it works fine, although in the main text that I am working it simple delete 50 pages and insert the bibliography. Until today I was using the zotero 9 and it was running smooth, now with the update it simple does not work!
  • dstillman Zotero Team
    edited today at 2:41am
    @soaresp.c: Same answers as above — both the troubleshooting steps and sharing the doc.
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