Upgrade StorageUnlimited storage lost even if our organisation have an institution subscription
Hi,
My organisation have unlimited storage via an institution subscription as long as we have linked our Zotero accounts to a verified organisational email address. However, for some reason I seem to have lost the unlimited storage quite recently.
I have recently change email address and thus updated the my verified address linked to my Zotero account. The new email is still affiliated with my organisation, so I would assume that the unlimted storage should apply still. Is there anything else I can do?
My organisation have unlimited storage via an institution subscription as long as we have linked our Zotero accounts to a verified organisational email address. However, for some reason I seem to have lost the unlimited storage quite recently.
I have recently change email address and thus updated the my verified address linked to my Zotero account. The new email is still affiliated with my organisation, so I would assume that the unlimted storage should apply still. Is there anything else I can do?
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pernia2Addition: It seems that some colleagues of mine have the same issue, neither of them have changed their emails.