Upgrade StorageUnlimited storage lost even if our organisation have an institution subscription
Hi,
Report ID: 1913834383
Zotero version: 9.0.6
My organisation have unlimited storage via an institution subscription as long as we have linked our Zotero accounts to a verified organisational email address. However, for some reason I seem to have lost the unlimited storage quite recently.
I have recently change email address and thus updated the my verified address linked to my Zotero account. The new email is still affiliated with my organisation, so I would assume that the unlimted storage should apply still. Is there anything else I can do?
Report ID: 1913834383
Zotero version: 9.0.6
My organisation have unlimited storage via an institution subscription as long as we have linked our Zotero accounts to a verified organisational email address. However, for some reason I seem to have lost the unlimited storage quite recently.
I have recently change email address and thus updated the my verified address linked to my Zotero account. The new email is still affiliated with my organisation, so I would assume that the unlimted storage should apply still. Is there anything else I can do?
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pernia2Addition: It seems that some colleagues of mine have the same issue, neither of them have changed their emails.