cannot log into desktop version.

donnastraver · 2026-10-16T14:18:39+00:00

I cannot log into desktop version, it is updated to version 10.

dstillman · 2026-10-16T14:18:54+00:00

What do you mean exactly when you say you can't log in? What exactly is happening?

donnastraver · 2026-10-16T14:23:04+00:00

When I click on data syncing and try to put in my login information it states that the information is invalid. But I am sure this information is correct.

dstillman · 2026-10-16T14:24:33+00:00

If you have a username and password field in the Sync settings instead of a Log In button that opens a web browser, you're not using Zotero 10.

Check your version: https://www.zotero.org/support/kb/zotero_version