I'm having a sync issue with the Zotero Android app.
My setup: - Desktop: Zotero 9.0.6 on macOS - Android app: version 1.0.0-255 - File sync: WebDAV
The problem: - On my Mac, Zotero shows that sync is complete (green checkmark). - On the Android app, after syncing, **my library shows 0 items**. - I can confirm that my PDF attachments have been uploaded to the WebDAV server (I can see the .zip files there). - However, the **library metadata (titles, authors, etc.) does not appear** on Android at all. - I have already tried: clearing app data, resetting sync history, logging out and back in, and force syncing by pulling down the items list. None of these worked.
Additional info: - I do not see any error message at the bottom of the screen when syncing — the sync just seems to do nothing. - My WebDAV server verification passes (green checkmark). - I am using the same Zotero account on both devices.
WebDAV isn't relevant if this is about library data.
Do you not see collections in the Android app either? Can you share a screenshot of that?
Can you provide a Debug ID from Android for the first sync after you make a change to an item online? Start debug output logging, make the change online, and then pull down on the items list in the Android app to force a sync, and then submit the output.
That's doesn't capture a full sync operation — just the start of the very first request. Can you do that again — including the remote change — and wait a bit longer?
Upgrade Storage
See Changes Not Syncing or Files Not Syncing depending on whether the issue is with library data or files.
My setup:
- Desktop: Zotero 9.0.6 on macOS
- Android app: version 1.0.0-255
- File sync: WebDAV
The problem:
- On my Mac, Zotero shows that sync is complete (green checkmark).
- On the Android app, after syncing, **my library shows 0 items**.
- I can confirm that my PDF attachments have been uploaded to the WebDAV server (I can see the .zip files there).
- However, the **library metadata (titles, authors, etc.) does not appear** on Android at all.
- I have already tried: clearing app data, resetting sync history, logging out and back in, and force syncing by pulling down the items list. None of these worked.
Additional info:
- I do not see any error message at the bottom of the screen when syncing — the sync just seems to do nothing.
- My WebDAV server verification passes (green checkmark).
- I am using the same Zotero account on both devices.
Do you not see collections in the Android app either? Can you share a screenshot of that?
Can you provide a Debug ID from Android for the first sync after you make a change to an item online? Start debug output logging, make the change online, and then pull down on the items list in the Android app to force a sync, and then submit the output.
https://s3.amazonaws.com/zotero.org/images/forums/u9384956/udt5nfbhj6jb3cfd9fmb.jpg
https://s3.amazonaws.com/zotero.org/images/forums/u9384956/dilct5nzjoorpwyig64r.jpg
[log screenshot removed]