Upgrade StorageGoogle Docs: Only one citation can be inserted after restarting Zotero (9.0.6)
Hi,
I'm using Zotero 9.0.6 (64-bit) for Google Docs on Chrome in my
Windows computer.
After updating to Zotero 9.0.6, my existing Google Docs manuscript started behaving strangely. My existing manuscript (~28 pages) allows me to insert exactly one citation after restarting Zotero. The second citation always fails with:
"Zotero experienced an error updating your document."
After that, even Document Preferences gives:
"A word processor integration command is already running."
Things I've already tried:
- Restarting Zotero and Chrome
- Following the "Debugging Broken Documents" guide
- Making a copy of the document
- Reinstalling Zotero desktop
- Reinstalling the Zotero Connector
- Testing in Chrome Incognito
- Testing on a different browser (Microsoft Edge)
A blank Google Doc works normally, so the problem seems specific to this document. Also, this problem only occurs for inserting in-text citations, bibliographys worked as usual.
Zotero Debug ID: D796043747
Any suggestions would be appreciated.
I'm using Zotero 9.0.6 (64-bit) for Google Docs on Chrome in my
Windows computer.
After updating to Zotero 9.0.6, my existing Google Docs manuscript started behaving strangely. My existing manuscript (~28 pages) allows me to insert exactly one citation after restarting Zotero. The second citation always fails with:
"Zotero experienced an error updating your document."
After that, even Document Preferences gives:
"A word processor integration command is already running."
Things I've already tried:
- Restarting Zotero and Chrome
- Following the "Debugging Broken Documents" guide
- Making a copy of the document
- Reinstalling Zotero desktop
- Reinstalling the Zotero Connector
- Testing in Chrome Incognito
- Testing on a different browser (Microsoft Edge)
A blank Google Doc works normally, so the problem seems specific to this document. Also, this problem only occurs for inserting in-text citations, bibliographys worked as usual.
Zotero Debug ID: D796043747
Any suggestions would be appreciated.
I am having the same issue.
D364921365
I can insert one citation, and then I get an error on the next one. Sometimes I get an error from Zotero itself saying a word processor integration command is already running. Sometimes I get an error in the browser saying zotero was unable to update my document. Which ever error I get, I will consistently get that error until I restart both Zotero and Chrome. Reinstalling Zotero did not seem to fix it.
Here's another log where I'm pretty sure I captured the whole thing:
D1553090804
I don't know if it's relevant, but when the chrome error message is the one that shows up, there's an option to go to troubleshooting help. That button doesn't work either.