Upgrade StorageGoogle Docs: Only one citation can be inserted after restarting Zotero (9.0.6)
Hi,
I'm using Zotero 9.0.6 (64-bit) for Google Docs on Chrome in my
Windows computer.
After updating to Zotero 9.0.6, my existing Google Docs manuscript started behaving strangely. My existing manuscript (~28 pages) allows me to insert exactly one citation after restarting Zotero. The second citation always fails with:
"Zotero experienced an error updating your document."
After that, even Document Preferences gives:
"A word processor integration command is already running."
Things I've already tried:
- Restarting Zotero and Chrome
- Following the "Debugging Broken Documents" guide
- Making a copy of the document
- Reinstalling Zotero desktop
- Reinstalling the Zotero Connector
- Testing in Chrome Incognito
- Testing on a different browser (Microsoft Edge)
A blank Google Doc works normally, so the problem seems specific to this document. Also, this problem only occurs for inserting in-text citations, bibliographys worked as usual.
Zotero Debug ID: D796043747
Any suggestions would be appreciated.
I'm using Zotero 9.0.6 (64-bit) for Google Docs on Chrome in my
Windows computer.
After updating to Zotero 9.0.6, my existing Google Docs manuscript started behaving strangely. My existing manuscript (~28 pages) allows me to insert exactly one citation after restarting Zotero. The second citation always fails with:
"Zotero experienced an error updating your document."
After that, even Document Preferences gives:
"A word processor integration command is already running."
Things I've already tried:
- Restarting Zotero and Chrome
- Following the "Debugging Broken Documents" guide
- Making a copy of the document
- Reinstalling Zotero desktop
- Reinstalling the Zotero Connector
- Testing in Chrome Incognito
- Testing on a different browser (Microsoft Edge)
A blank Google Doc works normally, so the problem seems specific to this document. Also, this problem only occurs for inserting in-text citations, bibliographys worked as usual.
Zotero Debug ID: D796043747
Any suggestions would be appreciated.
-
adomasven Zotero TeamThe debug log you've submitted doesn't show you successfully inserting an item after restart though? It just fails. Are you saying it works fine in a new document, the issue only occurs in your existing doc? Could you open the document where this is failing, place the cursor somewhere in the body of the text (not a citation), press Ctrl-K, take a screenshot (an insert-link dialog will appear) and post it here?