Web library: my annotations erase when I write them each time

dstillman Zotero Team
This discussion was created from comments split from: Available for beta testing: Reading Mode for PDFs.
  • ClaudiaSilveraIturrioz
    Hello,
    I am using only Zotero Web library version because my computer is in other place.
    I am logged in My library and using the Pdf Reader. The problem is that my annotations erase when I wright them each time. Two signs of something is not working:
    - Firslty te last annotaton erases by it self when edditing.
    - After closing and opening sesion again, the notes of pdf are gone, not visible colors and annotations at all.

    What could be the problem?
  • tnajdek Zotero Team
    Thank you for your report!

    We've traced both issues to changing annotations on the same document from more than one place at the same time: either by having the document opened in multiple tabs, or in multiple syncing applications (e.g. desktop and web) or by multiple users in a group library.

    We will fix both issues reported. As a temporary workaround to avoid this problem, ensure that a single document is only being changed in one place at a time.
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