Upgrade StorageUnlimited storage but exceed quota on sync?
Hi all
I have just upgraded our group's institutional subscription and confirm on my account this is complete and we have unlimited storage. Nothing has changed on Zotero settings (same account etc. and I am the group owner).
When I sync on Zotero I get this error:
https://s3.amazonaws.com/zotero.org/images/forums/u11740338/jz7tcjrdn9w3en2h025i.png
Can anyone please advise on what to check to troubleshoot this please?
thanks
Mark
I have just upgraded our group's institutional subscription and confirm on my account this is complete and we have unlimited storage. Nothing has changed on Zotero settings (same account etc. and I am the group owner).
When I sync on Zotero I get this error:
https://s3.amazonaws.com/zotero.org/images/forums/u11740338/jz7tcjrdn9w3en2h025i.png
Can anyone please advise on what to check to troubleshoot this please?
thanks
Mark
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adamsmithI'd start by checking that you actually own the group (and aren't just an admin). In almost all cases this ends up being the problem.
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mjhutchinsthanks for the reply. Yes, fixed it! Someone removed or somehow the actual owner email address was removed! Added back and all fine! Sorry for a trivial post, but thanks for the reply