Unlimited storage but exceed quota on sync?

mjhutchins · 2026-06-11T11:22:16+00:00

Hi all

I have just upgraded our group's institutional subscription and confirm on my account this is complete and we have unlimited storage. Nothing has changed on Zotero settings (same account etc. and I am the group owner).

When I sync on Zotero I get this error:

https://s3.amazonaws.com/zotero.org/images/forums/u11740338/jz7tcjrdn9w3en2h025i.png

Can anyone please advise on what to check to troubleshoot this please?

thanks

Mark

adamsmith · 2026-06-11T12:57:28+00:00

I'd start by checking that you actually own the group (and aren't just an admin). In almost all cases this ends up being the problem.

mjhutchins · 2026-06-11T13:05:08+00:00

thanks for the reply. Yes, fixed it! Someone removed or somehow the actual owner email address was removed! Added back and all fine! Sorry for a trivial post, but thanks for the reply