Zotero does not sync in University desktop (installed and updated with admin rights)

rlehtila
FILE SYNC ERROR

Report ID 936801311

1778567599225 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data

[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs"]

While creating services from category 'profile-after-change', could not create service for entry 'RemotePermissionService', contract ID '@mozilla.org/remote-permission-service;1'

[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/EssentialDomainsRemoteSettings.sys.mjs" line: 41}]

[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/SimpleURIUnknownSchemesRemoteObserver.sys.mjs" line: 45}]

[JavaScript Error: "Could not remove `C:\Users\xxx@lut.fi\OneDrive\Zoterostorage\storage\54R52Y6Y' (NS_ERROR_FILE_ACCESS_DENIED)"]

[JavaScript Error: "Download request 1/54R52Y6Y failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 0}]

[JavaScript Error: "Error: A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 208}]

[JavaScript Error: "Could not remove `C:\Users\xxx\OneDrive\Zoterostorage\storage\9QJCX7HC' (NS_ERROR_FILE_ACCESS_DENIED)"]

[JavaScript Error: "Download request 1/9QJCX7HC failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 0}]

appName => Zotero, version => 9.0.3 (x64), os => Windows 11 26100, locale => en-US, extensions =>
  • adamsmith
    You have your data directory in OneDrive -- that's generally a bad idea and also likely the reason for the file sync errors (something is preventing normal file operations by Zotero, and Id guess that's OneDrive related)
  • dstillman Zotero Team
    https://www.zotero.org/support/kb/data_directory_in_cloud_storage_folder
  • rlehtila
    Basically, our university's ICT support solved the issue by renaming the Zotero profile folders located in:

    C:\Users\username\AppData — both in the Roaming and Local directories.

    After doing this, Zotero automatically created a new profile folder.

    So if something is corrupted or misconfigured in the local or synced profile, the profile is effectively rebuilt, which resolves the problem.
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