Zotero 9 frequently crashes. Report Bug ID: 1394544151

konodevilda
I have been facing repeated crashes since upgrading to Zotero 9 for Windows 11.

These crashes happen frequently when opening an entry. The sequence is usually as follows:

1. I open Zotero 9.
2. I click on any entry in one of the created annotations in the left-hand sidebar.
3. Zotero 9 automaticly crashes.

I then reopen Zotero 9, but the same issue still occurs.

Note that the problem does not seem limited to situations in which I have many document tabs open. The crash happened when I had only ONE entry open alongside the navigation tab.

I have restarted in Troubleshooting Mode and close all plugins, but still failed to operate normally. And the bug ID is 1394544151.

Any guidance you might have would be greatly appreciated!

  • dstillman Zotero Team
    edited 13 days ago
    You're restarting in Troubleshooting Mode and just clicking on an annotation in the left-hand pane of the reader after Zotero startup, without doing anything else? And the app crashes (closes completely) or freezes (hangs)? The annotation itself or the annotation comment field?
  • konodevilda
    Thank you for your reply.

    Yes, I opened a category in the left-hand pane and clicked an entry (For example, a paper used a PDF document in this category).

    The app then crashed.
  • konodevilda
    Sorry, I didn't describe it clearly the first time.

    After I chose a category, I did open a file in this category (a paper used a PDF document)
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