Zotero 9 frequently crashes. Report Bug ID: 1394544151

konodevilda

I have been facing repeated crashes since upgrading to Zotero 9 for Windows 11.

These crashes happen frequently when opening an entry. The sequence is usually as follows:

1. I open Zotero 9.
2. I click on any entry in one of the created annotations in the left-hand sidebar.
3. Zotero 9 automaticly crashes.

I then reopen Zotero 9, but the same issue still occurs.

Note that the problem does not seem limited to situations in which I have many document tabs open. The crash happened when I had only ONE entry open alongside the navigation tab.

I have restarted in Troubleshooting Mode and close all plugins, but still failed to operate normally. And the bug ID is 1394544151.

Any guidance you might have would be greatly appreciated!

dstillman

You're restarting in Troubleshooting Mode and just clicking on an annotation in the left-hand pane of the reader after Zotero startup, without doing anything else? And the app crashes (closes completely) or freezes (hangs)? The annotation itself or the annotation comment field?

konodevilda

Thank you for your reply.

Yes, I opened a category in the left-hand pane and clicked an entry (For example, a paper used a PDF document in this category).

The app then crashed.

konodevilda

Sorry, I didn't describe it clearly the first time.

After I chose a category, I did open a file in this category (a paper used a PDF document)