password error

JYY-YJY
Zotero kept telling me my username and password are invalid. I reset my password, but the next day, when I try to log in to sync my data, it shows again that the password and username are invalid. It is my second time resetting password. Anyone knows why this happens?
  • dstillman Zotero Team
    edited 2 days ago
    Upgrade to the latest version of Zotero. For security reasons, older versions are no longer be able to log in for syncing, except immediately after a successful password reset.
  • JYY-YJY
    Desktop at my uni does not authorize me to update zotero. Can I still access my sources or generate citations from online? Would that still work?
  • dstillman Zotero Team
    edited yesterday at 4:34pm
    It's just what I say above, and what you've seen. You can set up syncing in old versions only after a recent password reset.

    But I'm not sure why you're hitting this repeatedly unless you're unlinking and setting up syncing every day? This would normally be a one-time thing. Ongoing syncing from older versions is unaffected.
  • JYY-YJY
    "It's just what I say above".
    "But I'm not sure why you're hitting this repeatedly unless you're unlinking and setting up syncing every day? "

    I must be too dumb to understand you.
  • dstillman Zotero Team
    What? Do you have a question?
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